Address
Form of workJob Category Event Management
Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
JOB SUMMARY
Directs and manages all catering department functions. Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams. Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans. Plans and executes complex group events as assigned by the Director of Catering. Verifies that client specifications and contract obligations are communicated to the appropriate operational departments. Verifies that specifications are implemented and executed to established guidelines. Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report. Assigns groups to Catering and Executive Meeting Managers.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 7 years’ experience in catering management, food and beverage, sales and marketing, or related professional area.
OR
• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years’ experience in Catering management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Operations and Budgets
• Directs and manages all catering department functions including but not limited to catering sales, executive meetings and department administration.
• Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams including annual performance evaluations and career planning.
• Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans.
• Plans and executes complex group events as assigned by the Director of Catering.
• Verifies that client specifications and contract obligations are communicated to the appropriate operational departments. Verifies that specifications are implemented and executed to established guidelines.
• Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report.
• Assigns groups to Catering and Executive Meeting Managers.
• Partners with the Director of Catering to develop sales promotions and marketing plans to support the overall sales effort.
• Establishes training curriculum and verifies manager compliance.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Verifies furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Develops a strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to verify client satisfaction and quality standards.
Promoting Exceptional Customer Service
• Creates an atmosphere that meets or exceeds guest expectations.
• Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Reviews customer service data to identify service failures and provide guidance on problem resolution.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
The salary range for this position is $93,000.00 to $123,000.00 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
