Assessment Team Lead (Remote-New York)

Maximus is currently hiring for an Assessment Team Lead to support the OPWDD CANS Program.

About the Program: Office of People with Developmental Disabilities—Children and Adolescent Needs and Strengths Assessment Services

Maximus conducts conflict-free assessments of children and youth aged 6-17 who have intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information which assists Care Coordination Organizations (CCO) in their person-centered care planning.

Essential Duties and Responsibilities:

• Respond to services calls, provide responses to questions, mail information in response to requests, and refer callers to governmental offices.
• Assist with all aspects of survey completion including establishing accounts and accessing the project-related systems.
• Communicate with callers, providing high quality customer service.
• Maintain updated knowledge of the Provider Profile Program.
• Raise issues of concern and/or problems to the attention of the Physician Profile Manager.
• Assist or perform data entry functions, when assigned.
• Monitor calls to ensure staff provide high quality customer service.
• Maintain ACD reports and update logs of staff daily activities.
• Perform data entry quality control checks.
• Design, develop and implement special projects as assigned.
• Conduct research and special studies on assigned topics.
• Suggest training needs for staff or special education as necessary.
• Provide technical leadership and support to assigned staff.
• Identify weaknesses in staff and take appropriate action to correct deficiency.
• Perform other duties as may be assigned by the Supervisor or other management.

Minimum Requirements:

• High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
• Additional training or education in area of specialization.
• Works on a variety of assignments requiring considerable judgement and initiative.
• As a skilled and experienced specialist, completes tasks in resourceful and effective ways.
• Able to draft or modify training materials and procedural documentation accurately.
• Skilled in handling challenging communications with external contacts for escalated matters.
• Act independently to determine methods and procedures on new assignments.
• Serves as facilitator and Team Leader, allocating work and providing guidance and training to others in field of specialization.
• Perform quality assurance on work of others in team

Program Specific Essential Duties:

• Schedule and coordinate the assessment process with individuals, families and providers in the home, community or via telehealth modality.
• Establishes and maintains positive relationships with community agencies and clients
• Maintains updated knowledge of the CANS Assessment process
• Contact the family/caregiver to schedule the appointment at a time and location most convenient to that person. This will include nights and weekends at the person’s request
• Identifies and notifies Operations Support of the need for formal interpreter services
• Conduct the interview/observation in person or via telehealth.
• Utilize a person-centered interview process.
• Identify and interview additional caregivers.
• Maintain Electronic Health Records access and review for documentation.
• Code the assessment accurately based on training
• Utilize multiple sources (e.g. the individual, knowledgeable person, records review) to confirm and verify coding as needed
• Complete all assessments utilizing the provided software
• Ensure coding is within the prescribed timeframes of the assessments
• Ensure completeness and accuracy of the assessment.
• Maintain and meet/exceed set productivity standards
• Works escalated cases/tasks as assigned by Regional Field Supervisor/Manager.
• Raises issues of concern to the Regional Field Supervisor/Manager.
• Assists Regional Field Supervisor/ Manager with selected duties
• Assist Regional Field Supervisor/Manager in providing assessment guidance to team members
• Assists with training of new Assessors and refresher trainings as assigned for existing Assessors
• Suggests training needs for staff
• Designs, develops and implements special projects as assigned
• Conducts research and special studies on assigned topics
• Provides technical leadership to assigned staff
• Identifies task weakness in staff.
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Performs other duties as may be assigned Regional Field Supervisor/Manager.

Minimum Requirements:

• Bachelor’s Degree in a human services field is required
• Minimum of one (1) year of experience working directly with individuals with intellectual and/or developmental disabilities
• Minimum 6 months of experience conducting and completing either CAS or CANS assessments.
• Strong analytical skills
• Detail and solution oriented
• Ability to work independently as well as within a team
• Excellent written and verbal communication skills
• Strong proficiency with MS Office (Word, Outlook, Excel)
• Must be willing to travel throughout an assigned region
• Active and valid Driver’s license in the state of New York

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: Remote