Assessment Program And Client Manager

The Assessment Program and Client Manager is a leadership position in our Client Services Division. This role supports the development and administration of large-scale Assessment Programs for our clients and is responsible for working with internal departments to design and implement assessment services for assigned programs and participates in the management of the division.

The Assessment Program and Client Manager will serve in a hybrid remote / office format working remotely with in-office activities required, as needed, in Pearson’s Hadley, MA office. This role reports to a Senior Manager, Client Contracts.

PRIMARY RESPONSIBILITIES:

Leadership:

• Brings knowledge of testing and measurement to the process of designing and implementing tests and to program activities ensuring they meet professional standards and the needs of the client
• Manages components of large-scale assessment activities on assigned programs, including development, administration, and scoring
• Manages programs to oversee the development of processes, procedures, and schedules for meeting project deliverables
• Provides quality control for all test products, processes, and project activities
• Oversees the development of work plans
• Applies an understanding of best practices in test development and administration to ensure high quality products and services

Client Relationship Management:

• Supports to develop, cultivate, and maintain long-term, collaborative relationships with client staff (typically state education agency representatives), key stakeholders, and strategic partners
• Works to ensure that program activities are carried out in accordance with contract specifications, schedules, and budgets with quality service that meet or exceed customer satisfaction
• Serves as an advisor and thought partner to clients and key stakeholders on the design and implementation of assessment solutions
• Manages client expectations and maintains ongoing communications to keep client informed, and get client feedback on, all aspects of program development and administration

Program Management:

• Meets with team and colleagues on a regular basis to review program status and planning
• Represents both the client perspective and the corporate perspective in decision-making
• May participate in the development of proposals, contract amendments, subcontracts, and statements of work to ensure that they are accurate and completed in a timely manner
• Brings knowledge of testing and measurement to the process of designing and implementing tests so that they meet professional standards and the needs of the client

EDUCATION/SKILLS:

• Advanced graduate degree with a concentration in assessment and measurement (in education or a related field); doctorate degree preferred
• Experience in management in an area related to large-scale testing, preferably in certification and licensing
• 3 years of experience in the educational testing and assessment industry preferred
• Excellent written and oral communication skills, organizational skills, analytical and problem-solving abilities, and facilitation skills
• Experience directing the activities of staff in planning, organizing, scheduling, monitoring, and evaluating work
• Experience in client relationship management and project management; supporting project & program contracts
• Experience organizing and prioritizing workloads and successfully handling complex situations
• Demonstration of a strong analytic capability and knowledge of education policies, issues, and programs
• Travel as needed up to 25%

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the full-time salary range is between $75-80k.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROFESSIONAL DEVELOPMENT

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 14662

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