Area Team Lead

Company Overview:  Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers.  Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye.

Purpose:  The Area Team Lead plays a key role in managing and supervising a team within a specific area of operations.     

Essential Duties and Responsibilities:

• Allocate resources effectively to ensure team can meet operational needs efficiently.
• Collaborate with upper management to ensure clear alignment with overall operational needs.
• Establish, monitor and report key performance indicators (KPI’s) to assess productivity
• Address and resolve issues, conflicts and challenges within the team.  Know when to escalate to ensure appropriate action is taken.
• Identify training needs and facilitate training plans to enhance skills & knowledge.
• Ensure processes & procedures are followed per SOP.
• Ensure team adheres to company policies, industry regulations and legal requirements.
• Assign, train and direct team members.
• Ensure achievement of optimum product quality through proper handling of consumables, materials and machines within your responsibility
• Ensure the performance of the required in-process quality checks to ensure output is consistent from start to finish
• Ensure the maintenance, cleanliness, and organization of equipment
• Coordinate the response to “rush” or urgent requests without prior notice, while still maintaining accuracy and deadline requirements.
• Be flexible to work alternate shift schedules in order to meet customer demands during peak periods

Process Improvement:

• Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs and effect greater utilization of labor and materials.
• Develop, document, and utilize standardized methods to train new team members.

Qualifications include:

• Knowledge of plastic card manufacturing, preferred.
• Minimum of 3 years’ experience in a manufacturing environment
• High attention for detail and focused individual
• Ability to work in a fast-paced environment
• Proven troubleshooting and problem-solving skills
• Available to work overtime as needed
• Excellent communication skills, both verbal and written, to effectively convey information and instructions to the team.
• The ability to analyze data and performance metrics to make informed decisions and recommendations
• Intermediate skills with Microsoft Outlook (email), MS excel, MS word & Payroll Software
• Intermediate math skills

Education:

Highschool education or equivalent.

Associate or above degree preferred. 

Arroweye offers excellent compensation and benefits, including Medical, Dental, Vision, Life and 401(k) with company match.

Arroweye is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.