AR Client Servicing Specialist

NSM Insurance Group is a global specialty insurance provider with more than $1.6 billion in premium across 25+ specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.

Relationships are paramount at NSM because we know that’s what drives mutual, long-term success. We maintain an entrepreneurial spirit and startup mindset within an established organization that continues to redefine what specialty insurance means and how it impacts everyday lives. Employees are given endless opportunities to expand their interests and skillsets, push breakthrough ideas and take risks. Our open, supportive environment gives employees the confidence to take ownership of their work as if the business was their own.

At NSM, we Build Success every day for our people, carrier partners, agents and insureds — because we know our success is built on yours.

This Client Servicing Specialist plays an important role in coordinating the servicing of a book of business with insured parties electing to use financing arrangements to pay premiums for coverage of insurable risks. Our ideal candidate is a motivated individual who is a team player but can work independently, think critically, problem solve and provide quality ideas to improve the organization’s processes!  **This is a hybrid position, with 2-3 days onsite at the Conshohocken, PA Home Office**

• Handle day-to-day workflow arising from emails and daily tasks.
• Ensures proper documentation is on file and kept current by managing and tracking loan document activity.
• Review premium finance agreements for completeness and accuracy by confirming calculation of insurance product loan components, e.g., premiums, taxes, fees, down payment, stamp tax and finance charges, authorized signatures.
• Log all finance agreements for all steps from origination to completion.
• Maintain close daily working relationship with the commercial insurance funding divisions of leading financial services corporations to enable successful fulfillment of financing arrangements between an insured party, broker and carrier.
• Communicate with brokers for timely payments required from insured parties.
• Update accounting system by posting payments received from insured party and subsequently review insured parties’ policies show financed amounts.
• Confirm with brokers of insured party’s down payments and commissions.
• Apply credits to insured party’s account and publish insured’s account activity with brokers.
• Reconcile insured party’s account activity and ensure broker and insurance funding divisions are using correct calculations of insurance premium and loan.
• Identify any discrepancies or amounts outstanding to be received from insured party or insurance funding division.
• Review all requests by insured parties to change their insurance contract, a.k.a. “endorsements”, that alter the scope of the original policy, ranging from removing insured items, changing addresses, adding coverage of specific items, etc.
• Forward “endorsement” requests to brokers for review, compliance, completeness, and determine monetary changes required to make endorsements effective and binding.
• Create checks for approved “return” endorsements and mail to recipients for timely reimbursement of premiums already paid insured party.
• Update broker statements for approved “additional premium” endorsements and inform brokers via email and telephone to obtain money from insured parties to pay timely the additional premium required for the endorsement.
• Inform insurance funding firm of “additional premium” endorsements to ensure changes to premium amounts are made to financing arrangements of insured parties.
• Reconcile brokers’ accounts for endorsement activity.
• Provide timely responses to inquires that generate from Brokers and Internal Customers.
• Generate and distribute monthly broker statements.
• Run account receivable reports to assist in monitoring business transactions.
• Other duties, as needed, on an ad hoc basis.

• Bachelor’s degree preferred.
• Prior experience as a Finance Clerk.
• Multitasking abilities to manage several different client files at the same time.
• Excellent telephone skills to effectively communicate with brokers and agents over the phone.
• Interpersonal and listening skills to work with customers in stressful financial situations.
• Ability to explain insurance product options and problem-solving skills.
• Organizational skills to ensure data, information, reports, and communications are effectively stored and located as needed.
• Proficiency in Excel, Word, and Outlook.
• Ability to build strong working relationships with operational and financial personnel and meet deadlines.
• Strong communication skills both verbal and written.
• Punctuality and timeliness.
• Must be able to work in a fast-paced environment.