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Form of workAs a Production Support Engineer in Application Support, you will use your creative and critical thinking skills to maintain crucial application systems and collaborate with teams on various projects. You will gain exposure to software development, testing, deployment, maintenance, and improvement while developing professionally and growing your career in any direction you choose.
Job responsibilities
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Ensures information controls, back-up and recovery strategies are in place across all environments.
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
- Develop and maintain relationships with technical staff, end users and clients.
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
- Data analysis of issues and reporting to Production support and Development leadership.
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed.
- Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
Required qualifications, capabilities, and skills
- Ability to influence and drive change.
- 3+ years of hands-on experience in Production Support/Engineering or Application Development roles.
- 3+ years experience in Mainframe technology (Cobol, JCL, mainview, File-aid, CICS, ca-view
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Knowledge of Splunk, Datadog, and Dynatrace.
- Experience supporting mission-critical platforms/applications in financial services industry is desired.
- Experience with databases such as DB2, Oracle, Cassandra, Cockroach
- Experience in a client facing role (external or internal).
- Strong knowledge of applicable business areas, the supporting technology.
- Basic knowledge of application development.
- Ability to work on call as needed 1x per month
Preferred qualifications, capability, and skills:
- 3+ years of experience in Cloud support, Perl, Python, Ruby or similar scripting languages.
- 3+ years of experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as AWS, Kubernetes, Splunk, DynaTrace, Elasticsearch, Grafana, Kibana, etc.
- Experience with messaging services such as MQ, Kafka
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
