Application Support Agent (Eprocurement)

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 35 countries, with more than 14 000 employees and an annual revenue of more than 3.3 billion euros, in 2022.
The best of ICT with a human touch
Function:Application Support Agent
Workplace: Brussels (hybrid)
Description of the project:
In the SPSS project, we provide applicative support first line and second line to Internal users of the Commission and External users for the business domain ‘eProcurement’. This concerns Calls for Tenders.

• With Calls for Tenders, the Commission aims to purchase goods, services or works in exchange for payment of an agreed price.

Description of tasks:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress
• Setup configuration
• Participate to meetings with Commission staff
• Provide coaching session to Commission staff
• Participate to meetings with the development team.
• Improving documentation/ manual for training/shared knowledge

Knowledge and skills:

• Higher education or equivalent overall experience
• A first successful experience in user support (minimum 1 year)
• European level C1 in French and English is mandatory
• Have a good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• High communication skills and insure customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels

Nice to have:

• Any other language is an asset
• ITIL Foundation Certified
• Experience in European Institution is an asset

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.
• Available to make late shifts from 11h30 to 20h (5 to 10 times per month).

If you’re interested, please send your application to recruitment.axianslux@axians.com with the subject APPSUPPJUN.RM