Application Support Analyst

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,900 employees across Europe, Asia and America.
For more information visit www.marex.com
Purpose of Role:
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incident and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incident, problems, and business continuity activities, to ensure the highest quality of delivery of services to end users and clients
Responsibilities:

• Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
• Support business users offering first, second-, and third-line support.
• Create and deploy PowerShell scripts providing a range of business functions.
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation; produce and regularly maintain to a high standard.
• Ensure active task retain focus through workflow and prioritisation awareness.
• Manage vendor systems upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• Provide consultative sales support.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.
• Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with Marex's Code of Conduct.
  
  • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
  • To report any breaches of policy to Compliance and/ or your supervisor as required.
  • To escalate risk events immediately.
  • To provide input to risk management processes, as required.

The Company may require you to carry out other duties from time to time
Competencies, Skills and Experience:
Competencies:

• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Proven ability to proactively pick up issues and improve processes.
• Process-driven and systematic mindset.
• Ability to work in shift patterns.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Ability to take a high level of responsibility in a fast pace and high-volume environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Skills and Experience:

• Bachelor's degree in a relevant field preferred.
• Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture.
• Must be able to work under demanding conditions with a calm demeanour.
• Experience in a financial services firm/institution, ideally banking.
• Experience with ITIL and change management processes.
• Excellent documentation, communication, and organizational skills.
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade.
• Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades.
• Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite.
• Knowledge of Fix Messaging protocol, including support experience.
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
• Knowledge and expertise in high frequency trading platforms.
• Experience in technical onboarding of new APIs and systems.
• Experience in a consultative sales support role, liaising directly with clients in a technical capacity.
• Excellent verbal and written communication skills
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Marex's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the employer of choice for prospective candidates. We encourage applications from candidates returning to the job market.
It is the policy of Marex to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
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