Application Support Analyst (Bureau Of Technology) Seiu 73

Cook County Offices

Under The President

Under the direction of the Director of Application Development & Management, performs a full range of application management and support activities independently or as a member of a team. Provides hands-on Tier II or Level 2 application user support for enterprise software systems. Works with cross-functional teams to test and implement software application fixes, upgrades and patches in the proper technology environments and must be available to work on-call 24/7 including weekends and holidays as assigned. Employs industry-standard processes in the administration of enterprise applications which includes the configuration, testing and implementation of software applications to meet business requirements. Effectively communicates with management, technical leads, end users, business analysts and project managers as it relates to area of assignment. Performs other duties as assigned.

Attention Applicants: Please be advised that the County's job titles are under review and may be subject to change. Changes to job titles listed in postings for County vacancies will not impact the posted salary range. 

Minimum Qualifications

• Graduation from an accredited college or university with a bachelor's degree is required.
• Two (2) years of full-time work experience in the administration and support of Enterprise Applications, such as Time and Attendance, Cashiering/Point of Sale (POS), or Document Management is required.

Preferred Qualifications

• Graduation from an accredited college or university with a bachelor's degree in Mathematics, Engineering, Computer Science, Information Technology, Information Systems, Management Information Systems (MIS) or Business Information Systems.
• Experience administering and supporting Time and Attendance applications.
• Experience with Crystal Reports.
• Experience administering and supporting Hyland OnBase or Enterprise Content Management (ECM) applications.
• Experience administering and supporting Cashiering applications.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).  Candidates will be notified of how to submit required documents.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by either the World Education Services (WES) or Educational Credential Evaluators (ECE).

Knowledge of Structured Query Language (SQL) and the ability to write SQL queries. Skill configuring and performing administrator services for software systems. Ability to follow Software Development Methodologies. Ability to multi-task, manage daily operational tasks and project related tasks. Knowledge of Microsoft Office Suite and Access. Ability to address and resolve moderately complex to difficult work problems. Ability to rapidly master new software and operate in different platforms as required. Ability to establish effective working relationships with users, department personnel and management. Ability to plan, prioritize and organize tasks based on assigned responsibilities. Strong analytical skills coupled with strong written/verbal oral communication and presentation skills. Ability to communicate technology concepts/detail-specific logistics to non-technical audiences.

Physical Requirements

Sedentary Work                                                 

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work.  They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.

Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (d)

EEO Statement

Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.

NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.

*Must be legally authorized to work in the United States without sponsorship.

Social Media Disclaimer

The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County -  Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.