Address
Form of work
SalaryOverview:
SCHOOL/DEPARTMENT
LOCATION
PAY GRADE
FLSA STATUS
ELIGIBILITY FOR EMPLOYMENT CONTRACT
WORK WEEK SCHEDULE
EDUCATION, TRAINING, AND EXPERIENCE
CERTIFICATION AND LICENSE REQUIREMENTS
SPECIAL REQUIREMENTS:
PREFERRED QUALIFICATIONS:
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
EFFECTIVE DATE:11/2023
DISCLAIMER:The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
POSITION TITLE (Oracle title)
APPLICATION DEVELOPMENT AND SUPPORT MANAGER
WORKING TITLE
Application Development & Support Manager-Student Information Systems
SCHOOL/DEPARTMENT
Technology Services
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Technology Band Grade 22
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is available for a Hybrid Telework workweek
POSITION PURPOSE:
Responsible for the management of Application Development and integration support for Student Information Systems in many areas. These include but are not limited to Student Information Systems mandated by the NCDPI, internal systems developed to managed student data, and assisting with provisioning student data to third party vendors.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Extensive knowledge of database structure;
- Working knowledge of Microsoft Office, specifically Microsoft Word and Excel; Google Apps;
- Knowledge of and experience with large, complex databases;
- Excellent customer service skills with the ability to negotiate to reach a solution to customer requests;
- Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
- Ability to meet deadlines;
- Ability to work independently without close supervision;
- Ability to work in a team environment;
- Analytical and problem solving skills, attention to detail with a high level of accuracy;
- Ability to establish and maintain effective working relationships with school system personnel, vendors, Department of Public Instruction, and outside agencies.
EDUCATION, TRAINING, AND EXPERIENCE
- Bachelor’s degree in a technical or business field (computer science, engineering, business, or mathematics) or equivalent experience;
- Excellent skills in verbal/written communications, high commitment to achieving goal and plans, strong interpersonal, negotiating and influencing skills, and excellent planning and organization skills;
- Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.
CERTIFICATION AND LICENSE REQUIREMENTS
None
SPECIAL REQUIREMENTS:
- May require emergency availability after normal work hours.
PREFERRED QUALIFICATIONS:
- Knowledge of SQL.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Collaborates with various departments to meet the districts needs regarding Student Information.
- Coordinates projects working with the user community, development teams, and support groups through the requirements, development, testing, and production phases; serves as a liaison between developers and end users.
- Develops written business requirements and technical specifications needed for submission to development team.
- Collaborates with the development team as Systems Analyst to manage workflow across all platforms for Student Information Systems.
- Works with various departments to assist with provisioning of Student Information for the district.
- Manages multiple application projects simultaneously.
- Works with developers to test projects and applications throughout the development process.
- Reviews application/project issues then assigns the issue to the appropriate developer.
- Ensures deadlines are met or revised as appropriate by staying abreast of project progress.
- Ensures that communications take place between school system customers and appropriate Technology Services staff.
- Collaborates with third party vendors to ensure scope of work and specifications are defined.
- Coordinates with NC DPI to maintain state integrated systems such as Power School.
- Participates in industry and other professional networks to ensure awareness of current standards, trends, and best practices.
- Performs other related duties, as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the public. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE:11/2023
DISCLAIMER:The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
