Address
Form of workPOSITION SUMMARY-this is a hybrid position, part-time remote and part-time on-site.
The Application Analyst II collaborates with the users of our Electronic Medical Record and/or financial applications and is responsible for the design, build, integration, and configuration based on professional standards, regulations and patient safety. In this role, the analyst will maintain and build on certifications needed for the position as appropriate. The analyst will spend time further developing an understanding of the assigned application and processes and will follow departmental procedures. The analyst will work on projects of moderate scope and complexity, applying judgment within defined parameters.
POSITION QUALIFICATIONS
Education and Experience
Two-year degree in related field. May consider applicable clinical, revenue cycle or other healthcare experience in lieu of degree.
Minimum 3 years relevant experienc
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensures that all enhancement requests are being appropriately and adequately addressed in a timely fashion.
- Takes responsibility for the problems reported and ensures that a fix is provided to which the customer is kept informed and agrees. Coordinates and escalates with senior staff as appropriate to ensure that customer issues are resolved in a timely fashion.
- Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications’ workflow and processes.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
- Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
- Continues further education of systems and applications by collaborating with operational owners as well as senior staff.
- Provides technical support, diagnosis of application errors and troubleshooting with system issues.
- Serves as a resource person for daily operational issues within the electronic medical record.
- Embraces and promotes strong values in customer service. Seeks to understand and meet customer needs and expectations through communication, cooperation, and collaboration.
- Implements applications, tools, and processes that assist operational owners with the management of data in patient care and the provision of health care.
Preferred Qualifications:
- Clinical systems experience (Epic and Meditech a plus)
- Clinical informatics experience, hospital, and clinic setting
Why Choose Riverwood Healthcare Center?
Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor and Garrison. Come grow with us! Riverwood is expanding and building a state-of-the-art surgical center with a completion date of 2024.
Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders including lakes, rivers, and streams including state parks, wildlife refuge, ATV and bike trails for all your outdoor recreational activities.
The work culture at Riverwood reflects the friendly, more relaxed atmosphere of the communities we serve. Our staff is welcoming and supportive of one another. Our goal is to deliver healthcare from the heart to every patient every day.
Join our team in delivering outstanding patient care, from robotic assisted, minimally invasive surgery to comprehensive specialty services and convenient primary care for all ages.
For more information, visit www.riverwoodhealthcare.org
Riverwood is an equal-opportunity employer.
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