APD Systems Administrator

Salary commensurate with experience

APD System Administrator

Summary:

The APD System Administrator is responsible for the installation, configuration, maintenance, and security of the agency’s information technology systems, including hardware, software, and networks. The System Administrator also provides technical support and training to end-users, troubleshoots issues, and coordinates with vendors and other law enforcement agencies.

Duties and Responsibilities:

• Install, configure, update, and monitor hardware, software, mobile devices and network devices used by the agency, such as servers, workstations, mobile devices, routers, switches, firewalls, printers, scanners, cameras, cell phones, radios, etc.

• Ensure the availability, performance, and security of the agency’s systems, services, and data, in compliance with the Criminal Justice Information Services (CJIS) policies and standards.

• Manage user accounts, access rights, and permissions for the agency’s systems, and Internet-based law enforcement systems.

• Troubleshoot and resolve technical problems, perform backups and restores, and implement preventive and corrective measures.

• Provide technical assistance and training to end-users on the use and functionality of the agency’s systems and applications.

• Research, evaluate, and recommend new technologies, software, and equipment to improve the agency’s operations and services.

• Coordinate with vendors and other law enforcement agencies on system integration, data exchange, and information sharing.

• Maintain inventory, documentation, and records of the agency’s IT assets, licenses, contracts, and procedures.

• Participate in IT projects, such as system upgrades, migrations, installations, and testing.