Animal Hospital Client Service Representative/Assistant

North Wake Animal Hospital is seeking a full-time cheerful Client Service Representative/Assistant position (someone who can float from one position to the other). No experience needed! An eagerness to learn and a positive attitude goes a long way. Have to be at least 18 years old. We are a small team but pride ourselves as being like a family! We'd love to have someone upbeat, eager to learn, and a "ray of sunshine"! The Client Service Representative is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression. The Client Service Representative must be friendly, professional, courteous, show urgency and appropriate concern at all times. He/She must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. Empathy, optimism and a positive attitude are essential for this role.

We are open 8-6 (M-F) and 8-2 (Saturdays)

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct the calls accordingly
• Obtain medical and other information from referring vets
• Schedule and confirm appointments
• Check patients in the hospital according to schedule and prepare patient files
• Notify appropriate departments that patients have arrived
• Scan or otherwise record medical records
• Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
• Fax, file, and distribute faxes and other documents
• Obtain deposits and other payments from clients
• Use email system

Position Requirements:

• Customer Service
• Multi-Tasking
• Cash handling
• Professional appearance
• Positive attitude
• Computer system proficiency
• Verbal and written communication skills
• Phone systems
• Working effectively on a team
• Organization skills

Job Types: Part-time, Full-time

Pay: $13.50 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person