Address
SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best Customer Experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS), is the leading provider of payments for small, mid and large corporations globally. The Marketing Strategy and Content team provides strategic thought leadership, engaging content, and enterprise connectivity to fuel impactful, efficient, and cohesive B2B marketing. The B2B content marketing team, a subset of this team, drives impact for our customers and American Express by providing differentiated educational and inspiring content that empower businesses.
The Analyst for Site Customer Experience will be responsible for supporting the creation and execution of a best-in-class user experience for the Business Class site.
How will you make an impact in this role?
Supports creation and execution of the website user experience strategy and roadmap
Supports timely execution of site maintenance, enhancements, and test and learn activities to deliver effectively on business strategies and objectives
Gathers customer insights to inform site enhancements
Works with American Express Technology and other internal and external partners to facilitate discussion, alignment, and execution of plans
Monitors metrics and site analytics in collaboration with the measurement team and recommends improvements
Assists with all aspects of the Content Management System (CMS)
Oversees budgets, timelines, select vendors and internal processes
A successful candidate should have the following characteristics:
BA Required
At least 1-3 years of relevant work experience in digital marketing, content marketing or site development (SEO and CMS knowledge a plus)
Strong analytical skills
Strong attention to detail
Proven ability to influence/collaborate with cross-functional and external partners to drive results
Must be able to take initiative and simultaneously manage multiple projects and priorities
Advanced skills in MS PowerPoint/Word skills
Passion for innovation and latest trends happening in user experience across digital platforms
Preferred Qualifications
- Bachelor's degree preferred
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
