Customer Marketing Manager

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

Ramp is looking for a passionate Customer Marketing Manager to help fuel marketing and supercharge sales with inspiring and relevant customer evidence and success stories.

You will work with a cross-functional team of marketers, creatives, sales, PR, events, legal, and agency partners to bring compelling customer stories to life. A crucial role in our growing marketing team, Customer Marketing is responsible for building strong relationships and partnerships with our customers, maintaining our database of customer evidence, customer reference services, the creation of customer stories and case studies, asset publication, promotion and governance.

You’ll serve as a subject matter expert, working in lock-step with marketing and sales to support marketing narratives, arm sales with the most effective customer evidence, build our customer advocacy program, and bring new ideas and campaigns to life to help us scale our Customer Marketing practice.

What You’ll Do

• Actively source and develop a pipeline of customer advocates and evidence to support marketing campaigns and sales references.
• Drive and scale our existing sourcing, including G2, Customer Surveys, and coordination with Sales.
• Maintain our library of customer stories, logos, and permissions, working cross-functionally with sales and legal to ensure proper governance of customer approvals.
• Work closely with sales to understand key targets and align Customer Marketing efforts to those goals.
• Regularly assess the performance of Customer Marketing initiatives to derive actionable insights for improving performance and engagement.
• Explore creative ways to bring customer stories and experiences to life across owned marketing channels.

What You Need

• A minimum of 3-5 years of relevant work experience (customer, partner, product, content marketing), including customer or client-facing experience
• Can-do, positive, and inspiring attitude with a passion for building relationships and telling compelling stories
• Excellent writing skills and verbal communication
• Strong attention to detail and commitment to flawless execution in all activities
• Proven track record in a fast-paced environment, ability to drive clarity and decisions, and organizational skills to manage multiple projects with tight deadlines effectively
• Ability to travel 3-4 times per year to meet customers on-site

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance