Analyst, Chargeback Resolution

Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
What Commercial Operations contributes to BD
The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers' needs in an evolving, dynamic healthcare market.
The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as 'One BD'.
The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.
Accountabilities in this role

• Reporting to Manager, Chargeback Resolution, this role will oversee all operational aspects of chargeback and sales tracings errors, and direct contract pricing claims for all US business segments. The role will manage the disposition and resolution of all claims related to Commercial Distributor Chargebacks and Sales Tracings, IDN & OEM Sales Tracings, and Direct Contract Pricing.
• The team will drive best in class, innovative, enterprise operational capabilities and establish policy, process, and governance to ensure the effective implementation of critical chargeback, sales tracing and direct contract pricing claims activities to optimize US Region results and mitigate overall financial risk. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy. This position will utilize multiple ERP systems, reporting tools and support all BD businesses.
• This role will partner closely with Distributor partners, IDN's, Channel Management, Commercial Contracting teams, Analytics/Master Data, Customer Care and IT to maximize operational activities.
• Team accountability spans over $25M in chargebacks, sales tracings and direct pricing claim disputes.

Essential Responsibilities

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
• Execute the communication, review, validation, disposition, resubmission for chargeback, sales tracing, and direct claims with a focus on prevention.
• Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
• Collaborate with our distributor partners to identify, develop, and drive operational improvement activities, conduct root cause analysis, and determine error prevention solutions.
• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.
• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction.
• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.
• Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

Qualifications

• Bachelor's degree and minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field. Minimum 5+ years of experience will be considered in lieu of a bachelor's degree.
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.
• Strong technical skills in applications such as MS Access, Excel, Qlik, Power BI and Vistex SAP ERP systems along with analytics and reporting solutions experience
• Demonstrate a growth mindset to identify opportunities for continuous improvement to drive value and become a change agent.
• Effectively champions ideas and influence key stakeholders (internally and externally); builds and maintains strong cross-functional business partner relationships.
• Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.
• Communicate effectively across functions in a customer centric method.
• Work across the organizational matrix to resolve challenges by involving the right individuals, fostering teamwork and effectively collaborating up, down and across functions.

Key Competencies

• Organizational Agility
• Business Acumen
• Process Effectiveness/Continuous Improvement
• Strategic Thinker
• Customer Focus
• Dealing with Ambiguity
• Leadership Courage
• Stakeholder Engagement
• Strategic Partnership and Customer Support
• Accountability and Empowerment
• Analytical and Problem-Solving Orientation

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Primary Work Location
USA IL - Vernon Hills
Additional Locations
USA AZ - Tempe Headquarters, USA GA - Covington BMD, USA MD - Sparks - 7 Loveton Circle, USA TX - San Antonio, USA UT - Salt Lake City
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