Airport Operations Coordinator - Iah Id Badging

Salary : $51,521.60 - $62,795.20 Annually
Location : 2800 N Terminal Road
Job Type: Full Time
Job Number: 32933
Department: Houston Airport System
Division: HAS- 1384 -IAH Identi Badge
Opening Date: 12/19/2023
Closing Date: 1/2/2024 11:59 PM Central
POSITION OVERVIEW
Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: WID Bush Intercontinental (IAH) / ID BADGING
Workdays & Hours: Monday thru Friday, 6:30am - 3:00pm
PURPOSE OF DIVISIONThe purpose of the Airport Badging business unit is to provide a safe and secure environment at IAH Airport for passengers and employees by ensuring the proper background investigations have been successfully completed prior to issuing airport identification badges. The business unit is responsible for Transportation Security Administration (TSA) and Customs and Border Protection (CBP) regulatory compliance and customer service.
PURPOSE OF THE POSITION
Works with both internal and external customers at the IAH Airport Badging Office. Acts as a Trusted Agent by ensuring airport identification badges are only issued to those approved by their company signature authorities, and who have passed the appropriate background checks. Assists badging customers with general inquiries about the badging process and access control. Investigates and adjusts levels of permission for badge holders in HAS access control system. Assists with automated security training videos, testing, and record keeping. Responsible for Freedom of Information Act research and data compiling, Manages Notice of Violation program for IAH. Reviews and adjusts access control system clearance codes as necessary. Makes presentations and fields questions regarding various IAH Badging programs.
RESPONSIBILITIES:

• Inspects aircraft movement areas to ensure a safe and secure environment and initiates corrective actions. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations.
• Identifies and anticipates operational, safety and security concerns by maintaining constant surveillance and radio contact with the Control Tower. Initiates corrective actions.
• Conducts communications with airline, tenant and airport personnel and resolves problems between airport customers and tenants.
• Monitors construction and maintenance work activities in operational areas to ensure a safe environment and reviews construction plans for compliance with policies and procedures. Initiates NOTAMS as required by federal regulations and maintains an operations log of airfield activities.
• Coordinates traffic and curbside management duties. Enforces parking regulations and issues parking citations. Initiates vehicle tows. Attends hearing regarding enforcement activities.
• Acts as field security liaison during emergencies. Commands operational activities and maintains order during aeronautical-related emergencies, following the Airport Emergency Plan and other airport rules and regulations.
• Participates in period tabletop or field exercises and tests of response resources.
• Resolves problems and complaints from airport customers and tenants. Meets with airport tenants to explain airport policies and lease provisions.
• Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and policies/procedures. Identifies violations and ensures penalties are carried out.
• Leads, assigns tasks and trains lower level security, communications and operational personnel. Coordinates work with the identification badging unit.
• Keeps abreast of existing and new legislation and ensures compliance to federal, state and local requirements. Advises airport management on needed action.
• Contributes to the team effort by performing related duties as needed.

WORKING CONDITIONS
The position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
EXPERIENCE REQUIREMENTS
Two years of progressively responsible experience in Airport Operations, airport security or airport safety are required.
Directly related professional experience may substitute for the above education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances for working at an airport.
PREFERENCES
PREFERENCES
The responsibilities of this position include, but are not limited to:

• Perform TSA required badge holder audits.
• Develop plan to investigate access control clearance code revisions.
• Develop plan for presentation of insider threat video training.
• Ensure TSA, CBP and HAS rules, regulations, policies and procedures regarding credentialing are adhered to.
• Ensure that security sensitive information (SSI) and applicant's personally identifiable information (PII) is properly safe guarded.
• Proficiency with access control system to include providing access to newly issued credentials.
• Superior customer service with applicants and signatory authorities.
• Administer AAAE interactive training system, assist applicants, and troubleshoot system with HAS IT, AAAE, or access control system vendor as needed.
• Review and revise IAH group clearance codes under supervision of Airport Security Coordinator.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade
20
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:
To view your detailed application status, please log-in to your online profile by visiting: or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1858). (TTY 7-1-1)
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit
01
Are you a Houston Airport System employee?

• Yes
• No

02
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

03
Do you have a valid/current Texas driver's license?

• Yes
• No

04
What is the highest level of education you have obtained?

• Less than a High School Diploma/GED
• High School Diploma/GED
• Associate Degree
• Bachelor's Degree
• Master's Degree

05
How many verifiable years of related professional experience in an airport operation, airport security or airport safety do you possess?

• Less than 2 years
• 2 years less than 4 years
• 4 years less than 6 years
• 6 years or more
• No Experience

06
What is your highest degree concentrations?

• Aviation Management
• Airway Science
• Criminal Justice
• Public Adminstration
• Law Enforcement
• Other closely related field
• No Degree

07
If you selected "other closely related field" on questions #5, please indicate the degree concentration you possess. (see resume is not acceptable, if statement does not apply please insert N/A)
08
Work experience - Airport Operations (Check all that apply and are verifiable)

• Manage the operational and security activities of an airport
• Coordinate emergency response within an airport
• Generate written and oral reports
• Knowledge of Airport Operations and security
• Ability to communicate diplomatically and effectively
• Airport Emergency Planning
• None of the above

09
What software applications have you used? (Check all that apply)

• Word
• Excel
• Access
• PowerPoint
• Outlook
• SAP
• Kronos
• None of the above

10
What software applications have you used? (Check all that apply)

• Inspecting security alarm doors
• Monitoring perimeter areas
• Performing traffic and curbside duties
• Monitoring radio communications and/or CCTV
• Conducting criminal history and background investigations
• Experience with scanner fingerprinting
• Monitoring compliance with leases and contracts
• None of the above

11
How many years of customer service experience do you have dealing with the public as it relates to this position?

• Less than 1 year
• 2 years less than 4 years
• 4 years less than 6 years
• 6 years less than 8 years
• 8 years or more

12
Describe your experience and interaction with the Transportation Security Administration (see resume is not acceptable, if statement does not apply please insert N/A).
13
Briefly describe your prior experience in utilizing any type of access control and/or close circuit television (see resume is not acceptable, if statement does not apply please insert N/A).
14
Please describe your experience working under pressure in a face pace and stressful environment and your ability to deal with customer service conflict - Please be as detailed as possible (see resume is not acceptable, if statement does not apply please insert N/A).
Required Question