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Form of workJob Description
JOB DESCRIPTION
General Description and Classification Standards:
Duties include but are not limited to: reports directly to Emergency Management Executive leadership, directs the daily operations of the Airport Operations Center (AOC). Selects, trains, schedules, and monitors 911 staff through supervisors, and support staff to ensure accurate and timely response by police, fire, operations and other response personnel. Develops and ensures proper policies and procedures for dispatch operations are followed consistently. Maintains relationships with operations management in Police, Fire, and emergency service agencies and other 911 operations in other jurisdictions.
Supervision Received:
Direction received is very general and focuses on organization objectives and quality-, short- and long-term operating objectives, managerial effectiveness; is typically collaborative in nature.
Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
• Directs the daily operations of the AOC.
• Provides leadership and coaching to supervisory management and lead worker employees.
• Ensures that proper procedures are established with each emergency service and that procedures are followed consistently.
• Maintains close relationships with operations management in the Police, Fire, Operations, Security, Maintenance, other emergency service agencies and with other 911 operations in other jurisdictions.
• Proposes changes in policies, procedures, and systems as needed to meet service requirements and improve quality and responsiveness.
• Research incidents and prepares reports of findings as necessary or by request from Emergency Management Executive Leadership.
• Ensures staffing and service level requirements are met through supervisors and support staff.
• Approves and ensures payroll is complete in a timely and accurate manner.
Decision Making:
Establishes work schedules, training methods, and operating practices within the limitations of department policy and industry best practices. Collaborates policy changes with department and stakeholder agencies.
Leadership Provided:
The AOC Manager provides guidance to Supervisors in the overall management of the Airport Operations Center. Guidance should typically be general in nature and focus on the objectives, end results, and policies.
Knowledge, Skills, & Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. This is not an exhaustive list.
In-depth knowledge of emergency response processes and resources; extensive knowledge of 911 emergency communications operations; familiarity with police, fire, Airport Operations, and other public safety operations, particularly as it relates to emergency response. Forward-thinking leadership and motivational skills. Skills in identifying operating issues and developing long-term resolutions. Exceptional oral and written communications skills. Skills in coordinating, managing, and directing employees. Ability to plan and manage operations of a 911 call center. Exceptional ability to build relationships with internal and external constituents/partners.
QUALIFICATIONS
Minimum Qualifications - Education and Experience:
Bachelor's degree in any field. Minimum of 5 years of experience in 911 call center operations. 3-5 years of leadership or supervisory experience in a 911 Operations Center or equivalent.
Preferred Education and Experience:
Bachelor's degree in law enforcement, criminal justice, business, public administration, or related area. 8 or more years of experience in a 911 Operations Center or equivalent. 5 or more years of leadership experience as a manager or operations head in a 911 Operations Center or equivalent. EMD and GA POST Communications Officer certified.
Licensures and Certifications:
POST Communications Officer Certification, POST Instructor Certification
Essential Capabilities and Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environment conditions associated with job.
General Description and Classification Standards:
Duties include but are not limited to: reports directly to Emergency Management Executive leadership, directs the daily operations of the Airport Operations Center (AOC). Selects, trains, schedules, and monitors 911 staff through supervisors, and support staff to ensure accurate and timely response by police, fire, operations and other response personnel. Develops and ensures proper policies and procedures for dispatch operations are followed consistently. Maintains relationships with operations management in Police, Fire, and emergency service agencies and other 911 operations in other jurisdictions.
Supervision Received:
Direction received is very general and focuses on organization objectives and quality-, short- and long-term operating objectives, managerial effectiveness; is typically collaborative in nature.
Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
• Directs the daily operations of the AOC.
• Provides leadership and coaching to supervisory management and lead worker employees.
• Ensures that proper procedures are established with each emergency service and that procedures are followed consistently.
• Maintains close relationships with operations management in the Police, Fire, Operations, Security, Maintenance, other emergency service agencies and with other 911 operations in other jurisdictions.
• Proposes changes in policies, procedures, and systems as needed to meet service requirements and improve quality and responsiveness.
• Research incidents and prepares reports of findings as necessary or by request from Emergency Management Executive Leadership.
• Ensures staffing and service level requirements are met through supervisors and support staff.
• Approves and ensures payroll is complete in a timely and accurate manner.
Decision Making:
Establishes work schedules, training methods, and operating practices within the limitations of department policy and industry best practices. Collaborates policy changes with department and stakeholder agencies.
Leadership Provided:
The AOC Manager provides guidance to Supervisors in the overall management of the Airport Operations Center. Guidance should typically be general in nature and focus on the objectives, end results, and policies.
Knowledge, Skills, & Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. This is not an exhaustive list.
In-depth knowledge of emergency response processes and resources; extensive knowledge of 911 emergency communications operations; familiarity with police, fire, Airport Operations, and other public safety operations, particularly as it relates to emergency response. Forward-thinking leadership and motivational skills. Skills in identifying operating issues and developing long-term resolutions. Exceptional oral and written communications skills. Skills in coordinating, managing, and directing employees. Ability to plan and manage operations of a 911 call center. Exceptional ability to build relationships with internal and external constituents/partners.
QUALIFICATIONS
Minimum Qualifications - Education and Experience:
Bachelor's degree in any field. Minimum of 5 years of experience in 911 call center operations. 3-5 years of leadership or supervisory experience in a 911 Operations Center or equivalent.
Preferred Education and Experience:
Bachelor's degree in law enforcement, criminal justice, business, public administration, or related area. 8 or more years of experience in a 911 Operations Center or equivalent. 5 or more years of leadership experience as a manager or operations head in a 911 Operations Center or equivalent. EMD and GA POST Communications Officer certified.
Licensures and Certifications:
POST Communications Officer Certification, POST Instructor Certification
Essential Capabilities and Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environment conditions associated with job.
