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SalarySummit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!
Job Description Summary: To be successful in this role one must be able to oversee general clinic and ASC Front Desk Operations, establish and implement goals, objectives, policies, procedures, and systems for the department.
This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations. Your assigned location is the Company’s administrative office in Lawrenceville, GA.
Responsibilities:
- Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth.
- Serve as liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation.
- Lead the development, implementation, and maintenance of a structured training program for the Front Desk department.
- Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission.
- Coordinate with 3rd party services to ensure continued company operations.
- Gather, analyze, and report data for fiscal and statistical analysis.
- Additional duties as assigned.
Skills And Abilities:
- Cohesive leadership and customer service skills required.
- Ability to become a core trainer and super user of EHR (E Clinical Works).
- Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently & Multi-Lingual is a plus.
- Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff.
- Ability to train, mentor, and motivate staff.
- Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement.
Education And Experience:
- Must be willing to travel to all assigned locations
- Experience using eClinicalWorks preferred
- A minimum of 1-year clinical experience required
- Bachelor's Degree preferred, or equivalent combination of education, training, and experience
