Advanced Security Operator (ASO)
Team Member
Commercial
Schedule:
- Full Time
- Total = 40 hours per week
Trident is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers, on time and at the best possible price.
TRIDENT VALUES
- Do everything with honesty and integrity
- Achieve excellence in every job
- Superior customer and employee service
- Securing customer's operational and technical goals
Job Summary:
The ASO Team Member Optimizes safety/security perception while providing a secure and welcoming experience for the client's employees and guests at both a retail location and a business campus.
Essential Duties/Tasks:
- The ASO Team Member provides a safe and secure environment for the client
- The ASO Team Member will support the company's Uniform Guard Service
- Responsible for the life, safety, and physical security of assigned client
- Must be flexible and possess the ability to function in stressful situations
- Ability to work independently and provide exceptional customer service to our client
- Build a safe and friendly setting for visitors and clients in a professional manner, as well as safeguard client assets
- Observe for unusual activity and respond accordingly and safely to potential emergencies on-site
- Display a positive and supportive attitude toward the customer-centric environment
- Sustain command presence and serve as a deterrent to possible criminal activity in the store. Customers should always be greeted upon entering the store and, when possible, offer directions and/or information
- Communicate with Retail and Security Leadership for any inquiries or investigations
- Report to the Campus ASO Team Leader for all security-related incidents
- Work in conjunction with campus operations under the guidance of the ASO Team Leader
- Observe and report any suspicious activity to the Security Supervisor, who will provide further direction or response
- Support Retail Leadership requests for escalated customer removal
- Remain alert to surroundings and proactively identify and communicate concerns to Retail Leadership
- Conduct periodic foot patrols within the store's proximity to be of visual deterrence.
- Assist with escorts as needed
- All other duties, as assigned
- High school diploma or equivalent
- Four years of honorable military experience or law enforcement equivalent
- Possess/maintain a valid Washington Security Guard Card
- Possess/maintain a valid Washington driver's license
- Peace Officer Standards Training (POST) Certification or Honorably Discharged Military (DD214 required)
- Knowledge of company policies and procedures
- Keen sense of situational awareness
- Strong customer relations skills
- Remain calm and collected under stressful conditions
- The ability to take direction and execute
- Confidence when taking the initiative to solve problems
- Strong written communication skills
- Physically capable of moving fast and traveling distances of 2+ miles on foot
- Work in different environments and terrains and frequently travel around the client's property
- Work outside, regardless of weather conditions
- Lift up to 70 lb.
- Flexibility and willingness to work weekends, holidays, and overtime when needed
- Required to drive a company/client vehicle between sites
- Physically capable to stand for a minimum of 8 hours
The ASO Team Member is a full-time hourly non-exempt position that reports directly to the Retail Operations Manager in conjunction with the ASO Team Leader to support campus operations throughout the Seattle area.
Compensation:
- ASO Team Member Starting Pay: $48/hour.
- Overtime as required by state law.
- Time and a half for company-approved holidays.