Admissions Specialist

Admissions Specialists play a vital role in supporting students throughout their educational journey. In this role, you’ll serve as a champion for helping individuals further their career, deliver exceptional customer service through inbound and outbound phone interactions, while encouraging and motivating students through their online education journey.

This is an office-based role in which you'll spend the majority of your time delivering customer service through inbound and outbound phone calls, text messages, and emails. Your success in this role will require a positive attitude, ability to provide exceptional customer service, and strong computer skills.

Schedule:
Full-time; Monday – Friday 8:00am – 5:00pm

Flexible scheduling, a full-time schedule, or part-time work may be available for the right candidate. We are committed to helping to balance the needs of work and family life.

About Axon Education
Axon Education and our brand, Texas EMS School, is a leading provider of online EMS education and training in Texas. Our more than 1,800 students and alumni serve as first responders, EMS providers, and in various hospital, prehospital, and leadership roles across Texas.

Requirements:

• Prior experience in an office-based work setting
• Prior experience in a customer service environment
• You are a strong team-player with a positive, can-do attitude
• You are a self-starter, manage your time efficiently, and have the ability to work independently while prioritizing your work
• You are generally tech-savvy and have the ability to use Microsoft Office suite (Outlook, Word, Excel), internet applications, and customer database software (training provided)
• You thrive in a fast-paced environment with a high volume of phone calls

Responsibilities:

• Student Support / Customer Service
• Provide customer service to students through a combination of incoming and outgoing phone calls, emails, and SMS messages
• Ensure precise documentation and preservation of information by capturing and recording all interactions with students in our customer relationship management system
• Provide students with information institutional policies and procedures
• Build connections and motivate applicants through the admissions process
• Recommend changes to institutional policies and procedures to continuously improve the student experience
• Perform other duties as assigned or needed

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you available to work full-time, in-person at our office in Abilene, TX?
• Please provide the best email address and phone number to reach you for an interview.

Shift availability:

• Day Shift (Required)

Work Location: In person