Admission And Sales Manager

Are you passionate about making difference in the field of mental health? Do you want to be part of a strong team of experienced professionals? New U Therapy Center & Family Services, Inc. is the perfect place for you!

We are seeking a Full-time in-person Admission and Sales Manager, to join our innovative and dynamic teams in the beautiful city of Valencia. 

We are looking for a strong leader, experienced healthcare office manager who has an easygoing and flexible personality, who is a great team player who has strong verbal and written communication skills, a passion for helping people and understanding mental health needs. We are looking for a person who would help our patients with her/his strong problem-solving skills and ability to find a solution in any situation. The position is full-time in office. 

At our California and Florida offices, we have comprehensive programs and multidisciplinary teams of medical providers and therapists dedicated to helping clients live healthy, confident, and fulfilling lives. We provide outpatient services in-clinic and virtually, including: individual, couples, and family therapy; IOP for Mental Health and Co-occurring Disorders; as well as medication evaluation and management.  We embrace cutting-edge, evidence-based, and psychedelic treatments. We are a one-stop shop, providing all services under one roof for easy collaboration between professionals

We have an amazing network of multilingual and multicultural experienced clinicians and clinical supervisors who specialize in various treatments including EMDR, DBT, Eating Disorders, LGBTQIA+, substance use, trauma-informed treatments, and more! Our fast-paced and collaborative environment provides opportunities for expansion as well as personal and professional growth.

Please read more about New U here: www.newutherapy.com.

Duties and responsibilities:

• Maximizes sales conversions from intakes and follow-up appointments for the Admission and scheduling department.
• Oversees and monitors front desk activities and efficiency of conversion of intakes.
• Maximizes scheduling capacity of each clinician per day to meet the daily caseload goal KPI.
• Holds admin staff accountable for productivity & quality of the intake paperwork, and its completion with all mandatory signatures.
• Oversees and manages the accuracy of insurance eligibility checking and claims declines.
• Holds admin staff accountable in productivity & QA.
• Manages high-quality customer service and trains all admins on a consistent basis.
• Coordinates intake assignments with the clinical director for the best interest of the patients.
• Provides sales and admission, scheduling, and patient onboarding training on a consistent basis to all admin staff.
• Tracks and provides inspections of supply and inventory.
• Coordinates Orders supply with the Financial Manager and tracks front desk and supply expenses.
• Provides daily and weekly reports of scheduling and cancellations.
• Provides weekly and monthly reports regarding Front Desk Productivity.
• Coordinates with the marketing department for all marketing activities and printing material needs.
• Resolves  issues related to patients' complaints.
• Coordinates office occupancy by providers with the Clinical Director.
• Coordinates operations activities, systems, and processes between the Clinic Department, Billing Department, and Front Desk.
• Builds community network relationships with local healthcare professionals.
• Inspects office management and readiness for work production in the admin office and for clinicians.
• Ensures daily communication lines and IT are ready for office work.
• Admin staff recruiting, hiring, and onboarding.
• Manages Division 2 and Departments 4, 5, and 6.
• Monitor and manage the admin team’s KPI and report on it daily.
• Reports to the Administrative Director on all measures and KPIs daily and weekly.
• Participates in Community Outreach marketing activities with the Marketing department, Clinical Director, and Administrative Director.
• Has strong sales experience and regularly trains the staff on selling and promoting service

Not all duties and responsibilities are listed for this position. Duties and responsibilities may change at any time per company’s needs and requests.

Job Qualifications:

• BA Degree in healthcare administration or related field
• 3 years of management experience in the medical field
• 2 years of scheduling experience
• 3 years experience in insurance credentialing 
• 2 years experience in insurance billing and eligibility checking
• Preferred 2 years minimum in mental health or behavioral health

Job Competencies (required for success in this position):

1. Strong Organizational skills

2. Self-starter

3. Effective, consistent, and authentic communication with a supervisor, staff & patients

4. Track record of leadership

5. Confidence and Strong Problem-Solving Skills

6. Hardworking and detail-oriented team player

Benefits are available after 90 days of the probationary period:

• It comes with health, dental, and vision benefits, paid vacation,  6 paid holidays 
• Bonuses based on productivity

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