Administrator -Property Management

YOUR NEXT OPPORTUNITY IS NOW BOARDING: 

Join OTG as the Administrator - Property Management and drive a new type of technology and hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's most competitive compensation and benefits, including PTO, Healthcare, and a competitive 401k match.
 

WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 3,000+ Crewmembers serve millions of travelers each year.

WHY OTG? By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. 
 

We transform airport experiences. You drive it.

ROLE AND RESPONSIBILITIES

Position Summary: 

The primary purpose of this position is to elevate United Airlines position as a leading airline transportation company through the deliberate process of exceeding customer expectations at Newark Liberty International Airport Terminal C. OTG will work in synergy with United to create an unparalleled distinct experience for the United customer throughout the terminal. 

Salary:60k-70k

RESPONSABILITIES

• Assists Property Manager in the day-to-day operations of Terminal C, adhering to and exceeding both United Airlines as well as Port Authority standards of operations
• Develop relationships with On-site managers of both retail, Dufry and food beverage units
• Develop relationships with subtenant corporate personnel in order to obtain certified financial statements and sales reports as required
• Required reporting of Sales from all Concessions, financial reporting including but not limited to managing variance reports and assisting with budget and any monthly and/or annual accruals
• Author and holds direct responsibility for the Sales Comparison Report provided to United
• Author of Monthly Dashboard provided to United which reflects various items such as Leasing & Construction updates along with Metrics for Meal Programs
• Author of the Concessions monthly promotional calendar
• Support both Assistant Property Manager, Accountant, and Airport Facility Director with various reports
• Create a world class Terminal Experience for customers through maintaining exceptional customer service standards
• Liaison with OTG corporate, United, Subtenants and the Port Authority
• Responsible for creating and implementing Subtenant incentive program to promote increased sales activity
• Responsible for accurate data entry into vital reports including but not limited to the Fee Statement, Monthly Executive Report, Quarterly Dashboard
• Maintains COIs and up-to-date documentation for sublease folders
• Responsible for monitoring, coding and preparing invoices for processing
• Contributions toward United Airline's Budget Plan as needed
• Responsible for maintaining accurate records of transitional dates that are reported to OTG corporate, United, & Port Authority that include a photo presentation of the Concession
• Responsible to perform Human Resource functions within the department including but not limited to monitoring and tracking attendance, employee files, emergency contact tracker for the Property Management Team, Subtenants, Vendors, Port Authority & United
• Sends notifications to tenants and tracks follow-up on audit items for Airport Facility Director.
• Develops and executes annual Marketing Plan and manages Concession Marketing Budget
• Coordinates and executes logistics for quarterly tenant meetings, customer service trainings and ad hoc event planning throughout the year.
• Manages Microsite content and updates - store openings/closings, special offers, etc.
• Supports client and airport authority events (ex. Rise Against Hunger, Plane Pull, E-Days, etc.)
• Effectively meet deadlines, forecast needs, develop plans, organize tasks
• Assist in the development of a highly skilled, professional Property Management Team. Create an environment that maximizes performance

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Excellent communication skills-written and verbal
• Tenant Relations and problem solving skills
• Exceptional customer service skills
• Solid leadership skills
• Above computer skillset
• Good Financial acumen
• Energetic, goal oriented, professional
• Self sufficient
• Creative

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, Veteran status or any other basis protected by law.