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SalaryBlack Box seeks an Administrative Coordinator (On-Site) responsible for performing day-to-day administrative and purchasing functions supporting a customer-site operation. The Administrative Coordinator reports directly to the Customer Operations Manager.
Responsibilities:
- Assists in the overall day-to-day operations of the Administration Department, including maintaining financial transactions, ticket handling, record management, internal and external customer service, and purchasing.
- Assures all administrative tasks, such as; vendor invoices, account summaries, reports, and tickets, are processed on time.
- Assist the Manager with record management and security and safety program updates.
- Manage purchasing requisitions and follows up on requests. Reconcile invoices, packing slips, timesheets, and the corresponding purchasing orders. Work directly with vendors to handle charge discrepancies.
- Coordinate billing functions for various customer accounts, including; invoicing and resolving billing-related matters. Work directly with customers to handle billing questions or discrepancies. Conduct a monthly reconciliation of the customer ticket transactions to their respective accounts to ensure billing accuracy.
- Record Management, including all filing, version control, and distribution.
- Customer Service excellence; must create a positive internal/external customer support experience and maintain strong customer relationships.
- Effectively communicate and collaborate with all levels of the organization.
- Must be able to work in a team environment, providing support.
- Follow all policies and procedures as defined.
Education and Experience:
Associate's Degree in Business Administration or Accounting or, in lieu of a degree, year-for-year experience of at least (3) years Administrative Support and (1) year of basic accounting experience. Proficient in Microsoft Office (Access, Word, Excel, Outlook, and SharePoint). Strong analytical abilities, attention to detail, organizational skills, and a strong aptitude for numbers. Excellent customer service skills.
Knowledge, Skills, Abilities:
- Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Takes personal ownership in organization’s success.
- Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.
- Strong computer skills and related applications.
- Excellent interpersonal and communication skills.
- Ability to work under pressure to meet deadlines.
- Ability to multi-task and resolve problems.
- Ability to work in a fast paced environment.
This job description defines the critical job responsibilities and requirements of a job classification in broad terms; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.
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About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients, and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect, and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal-opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Visit blackbox.com to learn more.
