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Form of workWork, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $36,856 - $ 43,104
Hours/Shift: Monday - Friday 8:00am - 4:30 pm
The Durham Emergency Communications Center works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We're constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham!
This position is part of the Business Services team within Durham 9-1-1 and is responsible for coordinating administrative support functions for the department. The position oversees all timekeeping and procurement functions, as well as provide overall customer service for the department. This also includes assisting in hiring tasks such as communicating with applicants, scheduling interviews, compiling documentation, and following up with selected candidates to keep pre-screening and onboarding on track.
As the successful candidate, you will be:
Driven to meet goals and exceed standards. You want to see your team grow and succeed so that they can provide quality service to the residents and visitors of Durham. You have a knack for accuracy and making sure every box gets checked off. You take pride in handling the fine details so others can rest assured that your work is accurate. A great organizer and team leader around the office. You're someone that others can learn from and count on for answers. You keep a system going so that you can easily retrieve information that others will need. Assisting customers and employees, keeping up with checklists, and meeting deadlines is the easy stuff for you.
- Receives, prepares, processes and verifies transactions including submitting financial documentation such as invoices, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.
- Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
- Monitors transactions for progress and performs research as required.
- Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
- Receives, processes and routes calls into the Durham 9-1-1 Administrative Offices.
Opens, logs and processes mail. - Corresponds with job applicants, schedules interviews, and prepares documentation for hire requests.
- High School Diploma or equivalent (GED, HiSet, TASC)
- Two years of related clerical/administrative support experience.
