Administrative Technician Pos # 106000406

Salary: $35,319.38 Annually
Location : 4th Floor; Fayetteville, NC
Job Type: Full-Time
Job Number: 202402111
Department: Child Support Enforcement
Opening Date: 02/02/2024
Closing Date: 2/8/2024 11:59 PM Eastern
Salary Grade: 102
Position Overview
Become an integral part of our team as an Administrative Technician, where your knack for organization is key! From handling paperwork with finesse to keeping the office humming, you'll be the go-to person for all things administrative. Join us in a role that's both essential and rewarding, making every day a satisfying accomplishment.
Examples of Duties

• A high volume of calls is received by the call center representative with significant public contact via the telephone
  
• This is one of the three full time positions assigned to our local call center
  
• Provide general information regarding the Child Support Program
  
• Provide individual case information when appropriate, complete change of addresses, key in notes regarding telephone conversation and send work lists to the Child Support Agents
  
• Works extensively in an automated computer-based child support system
  
• Other duties as assigned are performed within the department's administrative unit, to include processing mail, filing, and working the reception desk

Minimum Qualifications
High school diploma or GED and six (6) months of experience as an office assistant, secretarial, or records processor; or an equivalent combination of education and experience.
Management Preference: One year of Child Support experience directly dealing with external customers and/or call center experience.
Necessary additional requirements:
Successful completion of Data Entry, Customer Service, Spelling and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.
Negative drug screen and background check are required.
Knowledge, Skills and Abilities

• Knowledge of the Child Support Program
  
• Knowledge of office or unit work procedures, methods, and practices
  
• Ability to deal with the public and provide excellent customer service in a fast-paced team-oriented work environment
  
• Ability to handle stressful situations while being tactful
  
• Ability to use a variety of office equipment and demonstrated computer skills, some mathematical skills, and their application in the work environment
  
• Ability to learn to navigate, retrieve, and record information from or in an automated computer system specific to child support
  
• Ability to work in an office setting

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
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Please verify that your application includes the following information: * Employment history including salary, employer address and phone number, supervisor's name, and reason for leaving each employer.* Applications without the above information will be considered incomplete and NOT move forward in the process.* Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. (DO NOT SUBMIT A BLANK APPLICATION)* Check yes to verify that you understand and I have read the above statement.

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