Address
Form of work
SalaryJob Title: Administrative Support Specialist
Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist for our home care agency. The successful candidate will play a crucial role in ensuring the smooth operation of administrative processes, facilitating effective communication, and contributing to the overall efficiency of our agency.
Responsibilities:
Client Coordination:
- Manage client intake and scheduling processes.
- Coordinate with caregivers to ensure timely and appropriate client assignments.
- Respond to client inquiries and concerns with professionalism and empathy.
Document Management:
- Maintain accurate and up-to-date client records.
- Organize and file administrative documents.
- Assist in the preparation and processing of billing and payroll documentation.
Communication:
- Act as a liaison between clients, caregivers, and other team members.
- Answer and direct phone calls in a courteous and efficient manner.
- Respond to emails and inquiries promptly.
Office Organization:
- Maintain a clean and organized office space.
- Order and manage office supplies.
- Ensure proper functioning of office equipment
Scheduling and Coordination:
- Assist in scheduling appointments, meetings, and interviews.
- Coordinate training sessions for caregivers.
- Collaborate with the HR department for onboarding and orientation activities.
Data Entry:
- Enter and update client and caregiver information in the database.
- Generate reports and assist in data analysis as needed.
Quality Assurance:
- Monitor and ensure compliance with agency policies and procedures.
- Participate in quality assurance initiatives to improve service delivery.
Qualifications:
- Proven experience in Administrative Support roles.
- Excellent organizational and time-management skills.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Compassionate and empathetic approach to client interactions.
Education and Experience:
- High school diploma required; additional relevant education or certifications are a plus.
- Previous experience in healthcare or home care administration is preferred.
If you are a motivated and detail-oriented individual with a passion for contributing to the well-being of others, we encourage you to apply for this exciting opportunity to be a key player in our home care agency's success. Please submit your resume and a cover letter detailing your relevant experience to haleydover@aheartsh.com
