Address
Form of work
SalaryDuties
Answers and directs telephone calls and provides information to customers via phone or in person. Verifies credentials and confirms appointments with customers and guests. Sorts and distributes incoming mail and packages, assists with outgoing mail and packages, and provides additional administrative support as needed. Maintains overall appearances of the office and supply inventory. Keeps track of office supplies and reorders when needed. Coordinates various administrative tasks related to the operations of the department. Processes invoices and payments in QuickBooks for all studio services including video recording, radio recording, post production, and audio visual equipment rentals; coordinates with Finance department to maintain Accounts Receivable for Senate offices; maintain accurate and detailed monthly financial records; maintain Recording Studio authorization list for all Senate offices, including the moratorium schedule and assists Senate offices with granting and/or removing office management software authorizations as needed. Other duties as assigned.
Requirements
Conditions of Employment
- For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.
Qualifications
Required Work Experience
- Three years of customer service/receptionist experience, or any equivalent combination of education and experience.
Required Special Skills/ Knowledge
- Ability to multi-task several responsibilities while simultaneously providing exceptional customer service is a must.
- Ability to answer a multi-line phone system with a high call volume.
- Knowledge of office equipment, computers, and the ability to learn specialized scheduling software and other programs.
- Ability to provide exceptional customer service to a variety of guests and customers.
- Ability to learn the Capitol building and surrounding area.
- Knowledge of modern office practices and procedures.
- Ability to follow specific rules, regulations, procedures and protocols.
- Ability to comprehend and follow written and oral instructions.
- Ability to establish and maintain effective working relationships with co-workers, customers, guests, and the public.
Desired Qualifications
- Capacity to build effective working relationships with coworkers, other departments, and agencies.
- Enjoys flexibility in work assignments and can pivot to provide attention to different priorities.
- Open and willing to cover for a team member when out, rotate to various departments as needed, and work with staff.
- Capability to read, understand, apply, and effectively explain a variety of organizational, departmental, and/or program policies and procedures.
- Ability to prioritize workload efficiently.
- Superior time management and multitasking skills
- Inclination to learn new skills.
- Ability to provide customer service with courtesy and tactfulness.
Working Conditions
- The person in this position needs to occasionally move, bend, crawl, stand for long durations.
- Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.
Education
Associates Degree.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email employment@saa.senate.gov with “Applicant Accommodation” in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You may be required to serve a probationary period. Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
Agency contact information
Email
employment@saa.senate.gov
Address
U.S. Senate Sergeant at Arms
SH-142 Hart Senate Office Building
Washington, DC, Washington, DC 20001Next steps
Qualified candidates will be contacted directly.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
You may be required to serve a probationary period. Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
