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Form of workJob Description
Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
Responsibilities
- Respond promptly to incoming emails, addressing customer queries, work orders, and call center communications.
- Schedule service calls and installations, coordinating with the dispatch team to ensure timely technician assignments.
- Generate and send requested quotes for assigned sales representatives and project managers.
- Process job turnovers in the database, collecting and managing deposits on accounts.
- Maintain organized records of signed quotes and handle permit requests.
- Update and manage sales trackers, assisting in training new hires.
- Monitor and track parts on order, ensuring timely availability.
- Request and manage insurance certificates.
- Maintain and oversee preventative maintenance contracts.
Qualifications
- Minimum of 2 years of customer service or account management experience.
- Familiar with billing and accounts receivable processes.
- Intermediate to advanced knowledge of Excel.
- Excellent computer skills.
- Strong attention to detail and organizational skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
Benefits
- Medical, Dental and Vision Insurance
- 401K Plan with Company Match
- Uncapped Paid Time Off
- Holiday Pay
- Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Account
- Great Company Culture
- Continuous and extensive training and development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
