Administrative Assistant/Receptionist

This position is generally the first point of contact for our firm with the public. You will interact on the telephone and in person with client families and must be courteous, professional and helpful. You will provide administrative support to families, funeral directors, managers and co-workers.

Essential Job Duties and Responsibilities

• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers and management.
• Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort.
• Responsible for making certain the funeral home is “family ready” at any given time. Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
• Be a conduit of information in and out of the funeral home.
• Responsible for ensuring appropriate office supplies are on hand.
• Assist in the administrative side of completing, checking for accuracy and filing of the necessary forms and documents associated with death including insurance, social security, military, etc.
• Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc.
• Remain current with all technology the company provides to enhance job efficiency.
• Serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, family needs, special requests, meetings and special events, etc.
• Working with client families to prepare and submit obituaries to local and non-local newspapers.
• Other business related duties as assigned.

Skill Requirements

• Intermediate office skills including computer, digital equipment, company software
• Good people skills with ability to relate to a wide range of people
• Compassion for helping families during a difficult time in their lives
• Attention to detail with effective written and verbal communication skills is essential.
• Ability to manage time effectively in order to organize and prioritize work load.