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Form of workJob Description
OVERALL FUNCTION
Open to this being a full-time or part-time role.
The Financial Representative assistant specializes in client service to ensure the maintenance of an efficient, organized office that allows the representative to focus his/her energy on building client relationships. The assistant is a liaison between the home office, Financial Representative, network office support team and clients. Specific responsibilities may include but are not be limited to:
SUPPORT
• Maintain Financial Representative’s calendar and schedule follow-up appointment
• Answer telephone calls and direct them as appropriate
• Input data, print proposals and gather information at direction of Financial Representative in preparation for client/prospect meeting
• Contact clients to set up follow-up meetings with representative
• Contact clients to confirm receipt of forms or request return of completed forms
• Maintain current client information for all product lines
• Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
• Communicate with home office, NMIS and fund families as needed to supply or obtain information
• Prepare/print letters of instruction for client signature
• Prepare policies for delivery
• Generate lead letters and implement marketing programs
CLIENT SERVICE SUPPORT | NON-SECURITIES PRODUCTS
• Review insurance applications, conversions and policy changes for completeness and accuracy and return to representative for any missing information
• Arrange medical, paramedical and any exams necessary for underwriting
• Provide current status and account values for non-securities related accounts
• Contact clients regarding late payments
• Process incoming non-securities related insurance service requests from clients (process address changes, bank change information, loan requests and ISA service inquiries)
• Prepare account summaries for variable and securities owners
CLIENT SERVICE SUPPORT | VARIABLE INSURANCE/ANNUITY AND INVESTMENTS
• Gather information for Financial Representative’s meetings with clients/prospects (prospectuses, annual reports, Morningstar reports).
• Enter investment data into planning software (non-asset allocation components only) and distribute NMIS related forms to existing clients
• Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information
• Review NMIS forms for completeness and return to RR if missing information
• Arrange medical, paramedical and any exams necessary for underwriting
• Monitor Items for Attention (IFA) and bring any action items to the RR’s attention
• Complete order tickets and new account forms based on information obtained by RR
• Identify need for switch letters and discuss with RR
• At RR’s direction, initiate fund/NMIS transfers, exchanges and redemption requests
• Receive and forward checks and related paperwork to the network office and home office investment operation areas
• Work with network office, NMIS and fund families to resolve client account issues
• Provide account values and performance to clients at the direction of RR
QUALIFICATIONS
• Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
• Health and life licensed or gain licensing within 6 months of employment
• Excellent oral and written communication skills
• Familiarity with Microsoft applications and data entry and information retrieval software
• Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to work in a fast-paced environment
• Ability to work both independently and on a team
• Ability to maintain confidentiality
• Continue insurance education through schools, academies, licenses, registrations and designations
