Administrative Assistant (Medical Receptionist) - Aamruc20231213Ma#0005

Position: Administrative Assistant (Medical Receptionist)

Location: Valencia, CA

Duration: 03+ Months with possible extension

Shift: 8 AM - 5 PM (M-F)

Job Duties:

• Medical Front/Back Desk experience.
• Must have experience working with insurances & stated on the resume.
• Authorization experience required.
• Greet and assist patients professionally.
• Register and update patient information.
• Direct patients to the right departments or healthcare professionals.
• Answer inquiries about services, policies, and procedures.
• Schedule and confirm appointments using electronic systems.
• Coordinate and reschedule appointments as needed.
• Communicate appointment reminders to patients.
• Answer and manage phone calls courteously and efficiently.
• Route calls to the appropriate staff.
• Take and relay messages accurately.
• Maintain and update patient records with accuracy and confidentiality.
• Verify and update insurance information.
• Assist in organizing and filing medical records.
• Perform general administrative tasks (data entry, photocopying, faxing).
• Assist with billing, insurance processing, and payment collection.
• Ensure a clean and organized reception area.
• Manage patient check-in and check-out processes efficiently.
• Communicate effectively with healthcare providers, staff, and patients.
• Relay important information between patients and medical professionals.
• Handle patient concerns and complaints with professionalism and empathy.
• Escalate issues to appropriate personnel when necessary.
• Adhere to healthcare regulations and maintain patient confidentiality.
• Stay informed about changes in medical office policies and procedures.
• Collaborate with other medical office staff for coordinated patient care.
• Participate in staff meetings and training sessions.