Administrative Assistant - Ltss (Internal Hsph Applicants Only)

Salary: $48,600.81 - $76,750.25 Annually
Location : Hennepin County
Job Type: Full-time
Remote Employment: Remote Only
Job Number: 24HSPH608KC006
Department: Human Services and Public Health
Division: LTSS & Adult Prot Admin
Opening Date: 03/15/2024
Closing Date: 3/25/2024 11:59 PM Central
Description
The Long-Term Services and Supports Service Area of Human Services seeks an Administrative Assistant to facilitate the timely assignment and transfer of a person to ongoing case management services. The County-to-County Transfer Coordinator position will be responsible for the centralized coordination of work when an individual receiving long-term services and supports moves from another lead agency and Hennepin County becomes the county of financial responsibility.
The programs administered serve seniors, and populations with disabilities including intellectual developmental, brain injury, mental health, complex medical, and physical disabilities. The federal and state programs that serve these populations includes the Alternative Care (AC), Elderly Waiver (EW), Community Access for Disability Inclusion (CADI), Brain Injury (BI), Community Alternatives of Care (CAC), Developmental Disabilities (DD) or Essential Community Supports (ECS).
Location and hours:
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.
About this position type:
This position is a full-time, benefit earning position. You must be aof Hennepin County's Human Services and Public Health department to apply for this position. Limited duration employees not eligible.
This position is internally classified as an Administrative Assistant
Click here to view the job classification specification.
In this position, you will:

• Demonstrate commitment to equitable and person-centered practices.
• Coordinate with external partners, other lead agencies and with internal partners including Front Door, Economic Support, other areas of LTSS (initial assessment, annual assessment, office support).
• Collaborate with the case management Transfer Team to ensure timely transfer and assignment to ongoing case management.
• Effectively navigate and utilize systems including Medicaid Management Information System (MMIS), Social Service Information System (SSIS), and Enterprise Communications Framework (ECF) to obtain information about persons served and to document work.
• Consult with senior social workers on the Contracted Case Management Coordination (CCMC) Team and supervisors on complex situations related to eligibility, assessment, and/or case management needs.
• Support the development of process and procedures and continuous improvement efforts to ensure continuity of care for persons transferring to Hennepin County.
• Contact providers to gather information, make referrals and assist persons served in obtaining social services.
• Work with and maintain an understanding of the assessment and case management processes in LTSS program areas.

Need to have:

• One of the following:
  • Four or more years of experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.
  • Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position.

Nice to have:

• Experience:
  • Strong knowledge of Department of Human Services (DHS) and Hennepin County systems including MMIS, SSIS and ECF.
  • Experience working with home and community-based services (HCBS) waiver programs.
  • Managing documentation in compliance with Hennepin County and DHS requirements.
  • Identifying quality improvement needs and designing and implementing process improvements.
  • Using Microsoft Office Suite, in particular Excel, Word and Outlook, to create reports and spreadsheets.

Ability to:

• Establish and maintain effective working relationships with all levels of staff, customers, and business partners.
• Manage multiple tasks simultaneously and respond quickly to changing priorities.
• Understand importance of and protect confidential information.

Knowledge of:

• Using administrative principles and practices relating to the management of department operations.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this for application best practices and tips.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Kristin Checco
hcpromo
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
Are you a current regular or probationary employee of Hennepin County's Human Services Public Health?
Note: Limited duration employees are not eligible

• Yes
• No

02
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. Are you willing and able to meet these requirements?

• Yes
• No

03
In which of the following field(s) do you hold a bachelor's degree or higher? Check all that apply.

• Business administration
• Public administration
• Another related field
• None of the above

04
Describe your relevant education, including area(s) of study, school(s) attended, number of credits and/or degree(s)/certification(s) earned. If you do not have any relevant education, type "None" in the space provided.
05
How many years of full-time equivalent work experience do you have in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more

06
Describe your full-time equivalent work experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.
07
How many years of experience do you have working with people on home and community-based services (HCBS), such as CADI/BI/DD/EW waivers?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

08
Describe your work experience working with people on home and community-based services (HCBS), such as CADI/BI/DD/EW waivers, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.
09
How many years of experience do you have working with DHS and Hennepin County Systems MMIS, SSIS, and ECF?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

10
Describe your experience working with DHS and Hennepin County Systems MMIS, SSIS, and ECF, referencing positions listed on your application/resume. If you do not have this experience, type "None" in the space provided.
11
If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?

• Yes
• No

Required Question