Address
Form of workThe Long-Term Services and Supports Service Area of Human Services seeks an Administrative Assistant to facilitate the timely assignment and transfer of a person to ongoing case management services. The County-to-County Transfer Coordinator position will be responsible for the centralized coordination of work when an individual receiving long-term services and supports moves from another lead agency and Hennepin County becomes the county of financial responsibility.
The programs administered serve seniors, and populations with disabilities including intellectual developmental, brain injury, mental health, complex medical, and physical disabilities. The federal and state programs that serve these populations includes the Alternative Care (AC), Elderly Waiver (EW), Community Access for Disability Inclusion (CADI), Brain Injury (BI), Community Alternatives of Care (CAC), Developmental Disabilities (DD) or Essential Community Supports (ECS).
Location and hours:
This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota. About this position type:
This position is a full-time, benefit earning position. You must be a current regular or probationary employee of Hennepin County's Human Services and Public Health department to apply for this position. Limited duration employees not eligible.
This position is internally classified as an Administrative AssistantClick here to view the job classification specification.
In this position, you will:
- Demonstrate commitment to equitable and person-centered practices.
- Coordinate with external partners, other lead agencies and with internal partners including Front Door, Economic Support, other areas of LTSS (initial assessment, annual assessment, office support).
- Collaborate with the case management Transfer Team to ensure timely transfer and assignment to ongoing case management.
- Effectively navigate and utilize systems including Medicaid Management Information System (MMIS), Social Service Information System (SSIS), and Enterprise Communications Framework (ECF) to obtain information about persons served and to document work.
- Consult with senior social workers on the Contracted Case Management Coordination (CCMC) Team and supervisors on complex situations related to eligibility, assessment, and/or case management needs.
- Support the development of process and procedures and continuous improvement efforts to ensure continuity of care for persons transferring to Hennepin County.
- Contact providers to gather information, make referrals and assist persons served in obtaining social services.
- Work with and maintain an understanding of the assessment and case management processes in LTSS program areas.
Need to have:
- One of the following:
- Four or more years of experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.
- Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position.
Nice to have:
- Experience:
- Strong knowledge of Department of Human Services (DHS) and Hennepin County systems including MMIS, SSIS and ECF.
- Experience working with home and community-based services (HCBS) waiver programs.
- Managing documentation in compliance with Hennepin County and DHS requirements.
- Identifying quality improvement needs and designing and implementing process improvements.
- Using Microsoft Office Suite, in particular Excel, Word and Outlook, to create reports and spreadsheets.
- Ability to:
- Establish and maintain effective working relationships with all levels of staff, customers, and business partners.
- Manage multiple tasks simultaneously and respond quickly to changing priorities.
- Understand importance of and protect confidential information.
- Knowledge of:
- Using administrative principles and practices relating to the management of department operations.
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a background check.
If you have any questions, please contact:
Kristin Checco
Kristin.Checco@hennepin.us
hcpromoEmployment Type: Full-time
