Administrative Assistant

Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.

Must be willing to work on Saturday in exchange for a day off during the week.

Responsibilities and Duties

• Answer telephone and greet visitors and customers professionally.
• Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.
• Look up and provide directions to burial locations for customers.
• Run credit card payments, receive cash and provide change when required.
• Receive customer complaints/requests and ensure resolution. Escalate to management, if necessary.
• Process contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.
• Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.
• Coordinate work orders and burials with Grounds Department.
• Prepare and format materials such as letters, certificates, deeds and contracts.
• Create, maintain and update records, such as lot and interment cards and maps.
• Schedule or assists in scheduling appointments with Counselors.
• Track basic inventory items and place orders with vendors as needed.
• Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.
• Assist other office personnel when requested.
• Other duties as assigned.

Qualifications

• Two years clerical experience and completion of two years of course work in administrative assisting, computer technology or accounting preferred. Experience working in cemetery or related field a plus.
• Prior Customer Service experience – 2 years required.
• High level of compassion and integrity.
• Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.
• Ability to multi-task and set priorities.
• Proficiency in Microsoft Office; Outlook, Word and Excel.
• Knowledge of basic office procedures and practices, grammar and business English.
• Skill in performing basic calculations.
• Fluency in Spanish a plus, but not required.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chicago, IL 60655 (Required)

Ability to Relocate:

• Chicago, IL 60655: Relocate before starting work (Required)

Work Location: In person