Administrative Assistant

Position Title: Administrative Assistant

Position Reports to: Customer Service Manager

Department/Location: Maintenance Department

Primary Operational Objectives:

The Administrative Assistant will be responsible for performing a variety of administrative tasks, including organizing and updating data, providing excellent customer service, invoicing, payment collection, and supporting the maintenance team.

* This position is M-F 8:00am-5:00pm

Essential Job Functions:

• Communicate professionally and effectively with all customers, members of management, and team members.
• Answer incoming departmental and companywide phone calls.
• Schedule and confirm maintenance, avionics, and detailing appointments.
• Prepare and send customer invoices.
• Maintain digital and physical filing systems.
• Maintain a clean, well-stocked front lobby and customer waiting area.
• Order and restock office supplies for the department as needed.
• Verify customer and account data for accuracy and resolve any discrepancies in data.
• Provide administrative support to the maintenance department as assigned.
• Assist with onboarding new team members.
• Perform other duties as assigned.
• Comply with all safety rules and regulations.

Qualifications:

• Computer literacy and proficiency in MS Office products.
• 5+ year(s) of administrative experience required.
• Strong customer service background.
• Self-motivated, ability to organize work, set priorities, meet deadlines, and provide proper follow-up.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational skills.
• Basic accounting skills.
• Ability to work alone and with a team.

Physical Demands:

• Prolonged periods of sitting/standing at a desk, and computer use.
• Occasional lifting up to 25 lbs.