Administrative Assistant

*Remote - Work from Home Position* Candidate needs to be located in or near Orlando, FL area.

Check out our website! www.doctorschoiceusa.com

Are you a people person? Have you been told that you’re the kindest, most patient person to speak with on the phone? Can you read through the lines to understand what people are really saying? Are you detail-oriented and relentless about finding solutions?

We’re looking for an highly organized and detail-oriented Administrative Assistant to join our team. This role requires someone who loves helping people, has a passion to improve healthcare, and thrives on solving complex situations from start to finish.

What We Do

Medicare (Federally funded health insurance for individuals who are 65 and over or disabled) can be a nightmare to navigate. Often, individuals have to coordinate with their employer, the federal government, and over 2000+ insurance options across 50 states to get coverage when they retire or turn 65.

Doctor’s Choice helps individuals navigate the maze of Medicare. We work nationally with retirees who are looking to transition their health insurance from their employer coverage to Medicare and beyond. By combining our world-class advocacy, constant innovation, and unique technology, we provide peace of mind around healthcare at a time when most individuals need it the most.

We Believe in a Culture That’s Governed By Our Core Values:

WE GENUINELY CARE

• We are obsessed with fulfilling the needs of our clients, creating raving fan customers, and helping each other be successful.

WE BELIEVE IN OUTSTANDING STANDARDS

• We strive to go above and beyond expectations.

WE PURSUE CONTINUOUS INNOVATION

• We are always looking to find or create better ways to meet our clients' needs and to make our jobs easier. We’re constantly curious about the next breakthrough to help our clients and team do the best we can do.

WE MAKE IT HAPPEN (MIH)

• Know that we have enough to accomplish anything, we only need to find it. We take ownership of the outcome and take the path of least resistance. We don't let challenges linger, keeping up momentum is the key to success.

WE TRUST EACH OTHER

• We believe in our colleagues to achieve results by making good and fair decisions. We do what’s best for the team.

Why Join Our Team?

Over 10,000 Americans become eligible for Medicare every day. There are a lot of people who need our help! As part of the team, you’ll be able to:

• Truly make a difference - we help individuals make one of the toughest decisions in their life. You’ll be empowered to truly do what’s best for the clients.
• Work with great people - our people make who we are. Be in a group of diverse yet like-minded people who really want to make a change in healthcare.
• Access great opportunities for growth - be a part of a talented team where you’ll be challenged to learn, grow and have fun. We’re in a big pond with a lot of opportunities to expand.
• Make your voice heard - we want to know what you think! We’re always looking for input to help us better serve our clients and improve the way we get this done.
• Be on the ground of something special - we’re a small team with big dreams on a fast-growing trajectory. This is an opportunity to get in on the ground level of something special.

What You’ll Be Doing:

Call Intake:

• Answering and managing incoming calls from clients and prospective clients.
• Collecting relevant information during initial calls to assist in the triage process.

Client Triage

• Efficiently and accurately triaging client inquiries and determining appropriate next steps.
• Providing basic information about Medicare to clients.

Prepare and Submit Paperwork

• Utilizing electronic systems to set up and organize client paperwork.
• Ensuring the accurate and timely processing of electronic documents.
• Managing and sending faxes as needed for document submission and processing.
• Confirming the successful transmission of important paperwork.

Client Advocacy

• Collaborating with insurance carriers and government agencies on behalf of clients.
• Advocating for clients during discussions to ensure their needs are effectively addressed.

Who You Are and Things You’ve Done in the Past:

• Prior experience in admin or customer service role
• Well organized and detail oriented
• Excellent communications and interpersonal skills
• Love to grow and solve problems
• Been persistent in accomplishing tasks

Position specifics:

• Full-time remote work, hours 8:30 am - 5:00 pm eastern (may be subject to change on occasion), hourly compensation, benefits include health insurance, life/disability, dental/vision, 401k, HSA.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Education:

• Associate (Preferred)

Work Location: Remote