Administrative Assistant

Islamic Food and Nutrition Council of America (IFANCA) is a not-for-profit, equal-opportunity employer located in Des Plaines, Illinois, USA.

IFANCA is a leader in the realm of Halal certification services, providing Halal certificates for products and ingredients since 1982.

JOB SUMMARY:

Assist clients in Halal Certification and other inquiries.

RESPONSIBILITIES:

• Review application from the customer for halal certification
• Respond to customer inquiries, prepare contracts and riders
• Assist in developing service procedures, policies, and standards
• Seek and acquire new competencies, work methods, ideas, and information that will improve your own efficiency and effectiveness on the job.
• Maintain an orderly workflow according to priorities
• Evaluate corrective action plans for compliance and implementation as assigned by the Director
• Cooperate and collaborate with other departments in identifying opportunities to improve the overall performance of the organization
• Investigate and solve customer complaints
• Prepare reports pertaining to department activities
• Assist Director of Customer Service in organizing training activities

REQUIREMENTS:

• Mature and personal Muslim faith
• Committed to the mission, vision, and values of IFANCA
• Able to understand, interpret and communicate technical aspects of halal certification processes, regulations, and standards
• Adapt to changing business needs, conditions, and work responsibilities; and work with a variety of situations, individuals, groups, and varying customer needs
• Prioritize tasks by importance and deadlines and adjust priorities as situations change
• Requires exceptional verbal and written communication and outstanding presentation skills
• Proficient in MS Office applications and ability to utilize other software programs as needed
• Demonstrate professionalism, confidentiality, and teamwork

EDUCATION AND EXPERIENCE:

1. A Bachelor's Degree and 1-2 years of similar work experience

2. Candidates with an Associate Degree can also apply if they have the skills to meet the responsibilities of the job and 1-2 years of similar work experience

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What do you know about Halal?

Experience:

• relevant: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person