Administrative Assistant

POSITION SUMMARY

The Administrative Assistant is a positive, friendly, and professional team member who has daily contact with our customers and support our internal team on a variety of administrative tasks. You will have sharp attention to detail, an exceptional aptitude for learning new tasks, and the ability to prioritize your workload in an environment that is powered by urgency. We are looking for team members who are eager to learn and grow as the company grows!

ABOUT RECOVERY CLEANERS

Recovery Cleaners, Inc. provides restoration services to household and business textile items that have been damaged due to fire or water damage and we are growing by the day. We put the heart back into the CLAIM to provide peace of mind to those going through their most difficult times. We are dedicated in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we Deliver Comfort Through Service, we Show Up and Bring Our A-Game, we are So Fresh and So Clean, we Plan for Tomorrow Today, Urgency Powers Everything we Do, and Be the Obvious Choice.

PERFORMANCE OBJECTIVES

• Answer and direct phone calls exercising excellent customer service
• Call and text customers to follow-up on delivery status and schedule customers for delivery
• Document customer requests, gathering the necessary details, to pull the textile items customers would like delivered
• Filing and maintaining customer files
• Updating various spreadsheets and systems for production
• Send completed invoices to adjusters, responding to any questions or concerns after sending
• Enter completed invoices in QuickBooks
• Close out job files as they are delivered
• Retrieve photos from SD cards to put in customer files to reference as needed
• Complete administrative tasks for sales representatives and project managers as needed
• Assist with other miscellaneous office duties

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Represent Recovery Cleaners with a high level of professionalism, friendliness, maturity, and customer service in every client interaction, fostering genuine relationships and inspiring trust in the organization
• Aptitude for building relationships with professionals at all levels of the organization
• Experience juggling multiple projects and recurring duties simultaneously, ensuring efficient completion within deadlines and sharp attention to detail
• Eagerness for learning new tasks, with the ability to think big picture and ask questions
• Self-starter with comfortability working independently and with minimal supervision
• Experience in file management, database management, scheduling, and record keeping
• Operate with a sense of urgency and hands-on attitude
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Performs other related duties as assigned by management

EDUCATION AND EXPERIENCE

• Minimum 2 years of administrative experience required
• Proficient in MS Office Suite including Excel, Word and Outlook
• Proficient in QuickBooks

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, sitting, or walking
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Health Insurance
• Paid Holidays
• Paid Time Off
• 401K
• Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Recovery Cleaners recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to tstevenson @ recoverycleaners.com.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Madison Heights, MI 48071: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Administrative: 2 years (Preferred)
• QuickBooks: 2 years (Preferred)

Work Location: In person