- Sort, open, and distribute incoming mail from various Post Office boxes.
- Ensure all incoming mail items are processed, balanced, and reported in a timely manner. This includes lockbox items as well as incoming mail deposits and payments (loan, safe box, etc.).
- Have a working knowledge of customer lockbox agreements to meet deadlines, provide communications and meet processing expectations.
- Accurately process payments received for Wholesale and Retail lockbox customers. Scan checks and any additional documentation.
- Prepare scanned mail and lockbox paper items for retention. Prepare and mail paper items to lockbox customers, when appropriate.
- Send exceptions, image statements, or other notifications of lockbox activity to customers daily or weekly, depending on the lockbox agreement.
- Create and maintain customer access to websites for access to historical data and reports.
- Act as primary contact for all lockbox customers. Assist with questions regarding incoming payments, accounts receivables files, and the use of websites.
- Assist with the opening and closing of lockbox accounts.
- Assist with the completion of a monthly production tracking log to be used for the billing of lockbox customers and departmental productivity.
- Scan documents received from various departments and commit them to Optima IMS for retention purposes.
- Act as primary contact for various equipment and software vendors as well as maintain a working relationship with courier services.
- Understand, maintain, and ensure accuracy of all Lockbox products, procedures, and policies.
- Assist with annual disaster recovery testing.
- Assist with the training of newly hired lockbox employees on all lockbox products/procedures/policies, as needed.
- Cross train and assist others in the debit card / wire transfer department with tasks, as needed.
- Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
- Performs additional duties as required.
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