Duties/Responsibilities
- Facilitates collections of Accounts Receivable – Identifies delinquent customers, contacts customers to make payment arrangements and follows-ups.
- Participates in biweekly collection calls with management – Collector will provide updates on outstanding accounts. Top 20 accounts in each business are discussed plus accounts greater than 90 days. Must be prepared to answer questions and resolve issues.
- Review orders on hold daily - Contact customer and receive payment confirmation
- Resolve outstanding payment issues with customers, sales rep, or manager as needed.
- Help to resolve customer satisfaction issues with sales rep, project manager, manager as needed to help in the collection process.
- Requests and pursues payment on delinquent accounts via communication with account holder.
- Follows established guidelines to review and update account status.
- Records notes for each interaction with customer via ERP system or internal source.
- Monitors Accounts Receivable and cash receipt reports.
- Fill out appropriate forms to process credits, cancellations, and write-offs with proper documentation and approvals
- Build good working relationships with managers, sales representatives, customers, and co-workers to increase the effectiveness in collections.
- Processes new accounts – Determines customer’s credit worthiness, set credit limit and payment terms with appropriate approvals.
- Analyze D&B information and write up formal request for credit limit if greater than your approval limit. Enter credit limit, terms, and confirm billing address into system.
- Review existing customer accounts to determine credit limit increase/decrease or change in payment terms.
- Performs other related duties, as required.
- This role is required to be onsite at our office in Lincoln, NE 3 days a week.
Required Skills/Abilities
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to communicate with account holders in a courteous manner.
- Must be a self-starter with an above average attention to detail with the ability to multi-task
- Analytical skills, researching skills, exceptional communication skills, computer skills
- Ability to work with customers and resolve outstanding issues
- Proficient with Microsoft Office Suite or similar software.
- Experience with GreatPlains systems a plus.
- Experience with SalesForce helpful.
Education And Experience
Associates Degree preferred but not required
Two to three years of related experience in Accounts Receivable preferred.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.