Part-Time: Medical Accounts Receivable Representative/ Collections or Account Recovery Specialist

Description
Title: Medical Accounts Receivable Representative/Collections or Account Recovery Specialist
Department: Revenue Cycle Services
Reports To: Revenue Cycle Supervisor / CBO Office Manager / Director of Revenue Cycle Services
Supervises: N/A
Status: Full-Time or Part-Time
Location: Remote within Nebraska
Hello, We Are ruralMED!
Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise.
Our Medical Accounts Receivable Representative/Collections and Account Recovery Specialists not only have solution-based mindsets perfect for navigating patients find payment solutions that work for them, but they also value treating others with empathy and respect.
How this Role Makes an Impact:

• Through communication and understanding you will assist patients in navigating payment options for their Medical Accounts and empower them to take control of their financial obligations.
• By utilizing your knowledge and fellow team members as well as our toolsets, you will provide the best advice to set patients up for repayment success.
• You will ensure maximum reimbursement for services provided by using the expertise of insurance rules and regulations, best practice workflows, and the use of multiple software systems.

What It's Like Working at ruralMED:

• Work alongside a highly-skilled, elite team driven by delivering top-notch results and supporting each other to reach a new level of excellence.
• Discover flexibility and autonomy with a company that understands the true value and benefits of work-life balance.
• Personal and professional growth opportunities are encouraged, and employee engagement is not just a measurement, it is a valuable tool.
• Our core values are not only motivational, but they are also the standard for how we conduct and take pride in our work.
• Learn more about our team: https://ruralrevcycle.com/join-our-team/

How to Succeed in this Role:

• Have a High-School Diploma (required)
• 1-2 years of related experience and/or training in a healthcare setting
• 1-2 years of collection or sales experience (preferred)
• Knowledge of medical terminology and/or insurance terminology (preferred)
• Proficient with Microsoft Office Suite
• Strong Excel skills (preferred)
• Healthcare Billing Background (preferred)
• Excellent Communication skills and Critical Thinking Skills
• Character Traits: Highly Motivated, Solution-Based, Compassionate, Positive, Genuine
• Note: Experience is preferred, but willing to offer on-job training for the perfect fit!

Part-Time vs. Full-Time Role:
For this position, we have a unique opportunity for either a Part-Time or a Full-time role.
The part-time role will be focused on supporting patients with their payment arrangements.
The full-time opportunity includes the primary responsibilities of the part-time role but is for applicants that have additional talents and skills that can provide additional team support!
So, if you have additional skills outside of the primary responsibilities of this role that you want to showcase and you can see being an asset to our team, don't hide them and let us know!
General Requirements/Job Duties:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Performs tasks for Accounts Receivable maintenance including monitoring and reconciling reports, establishing payment arrangements with patients according to established guidelines, and monitoring established payment arrangements.
• Performs tasks related to self-pay delinquent account collections including analysis of delinquent accounts, research of account statuses, telephone collection calls, and assigning collection letters.
• Monitor and maintain patient address information/changes including initial skip-tracing on returned mail.
• Analyzes and responds to patient-related correspondence
• Processes patient refunds
• Receive and resolve patient inquiries.
• Responsible for functions related to collection agency listings and monitoring of collection accounts.
• Keeps up to date with status and regulations that could affect the collection of self-pay receivables.
• Maintains the completeness and accuracy of patients' computerized financial files.
• Attends and participates in departmental meetings / in-services, quality improvement programs, etc

Other:

• Maintains current knowledge of billing and reimbursement rules as designated by the Centers of Medicare and Medicaid Services (CMS), Medicaid Managed Care, and other payers.
• Maintains proficient knowledge of EHR, clearinghouse, and payer systems, as well as any other systems, required for performing required job duties.
• Communicates issues to management, including payer, system, or escalated account issues. Identifies denial trends and provides suggestions for resolution.
• Participates in department meetings, in-service programs, and continuing education programs.
• Maintains a professional attitude with patients, visitors, physicians, office staff, and hospital personnel. Assures confidentiality of patient information, maintaining compliance with policies and procedures.
• Performs other duties as assigned.

Security/Access:

• Remote work is expected 100% of the time unless otherwise agreed upon.
• Will have access to confidential information abiding by the organizations' privacy policies and regulations concerning this information.