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Form of workHealing Haven is looking for a competent and experienced Accounts Receivable Specialist to undertake a variety of tasks to help guarantee the company's revenues. This position will require strong customer service skills, knowledge of billing procedures, claims analysis and great attention to detail while learning to operate the company's electronic medical record system.
Position: Full Time; Non-Exempt
Summary of the Essential Job Functions:
- Check eligibility and benefits verification for services including ABA Therapy, Counseling, Speech Therapy, and Occupational Therapy
- Establish payment plans with clients within required guidelines to ensure timely payment on accounts.
- Keep accurate records and reporting on collection activity
- Maintain the company's electronic medical record system as it relates to client, insurance, and authorization updates
- Maintain client confidentiality under HIPAA guidelines
- Make communication daily with clients to facilitate collectability and resolve insurance issues
- Manage client Accounts Receivables (invoicing, cash posting, and weekly/monthly reporting)
- Monitor client accounts to identify outstanding debts and overdue payments
- Posts payments (insurance and client payments) to accounts with accuracy
- Process client payments and refunds, and accurately record them in EMR
- Report on collection activity and Accounts Receivable status
- Report directly to the Revenue Cycle Manager while collaborating to create weekly and monthly reports along with additional tasks that may arise
- Researching and appealing denied claims
- Submit past-due unresponsive patient balances to the collection agency
- Takes client calls regarding billing questions and resolves disputes
Minimum Experience needed to Apply:
- High School Diploma required-some college preferred
- 1-3 years experience working in an electronic medical record system
- 3-5 years of Customer Service Experience, including collections experience
Minimum Requirements needed to Apply:
- Professional references
- Reliable means of transportation
- Clean criminal history
- Ability to adapt and learn in a growing work environment
- Ability to uphold the stress of assisting clients
- Comfortable dealing with numbers and the processing of financial information
- Confidentiality and trustworthiness
- Excellent communication and interpersonal skills
- Excellent knowledge of MS Office (particularly Excel)
- Great attention to detail
- Specific vision abilities required by this job include close vision requirements due to computer work
- While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, walk and use hands and fingers to operate a computer and telephone keyboard reach
- Willingness to discuss financial obligations with client's families
- Work is performed in an office setting
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