Address
Form of workSummary of Essential Functions:
- Performs assigned clerical tasks including but not limited to the posting, deposit, and maintenance of assigned monies for hospital and physician services, and directing or answering inquiries from patients, patient families, and visitors.
- Complete processing and balancing of all monies, accurately processes electronic payments, commercial payments, personal payments, miscellaneous payment, and clinic department deposits for Hospital and Physician.
- The duties of this position are not limited to the job description and can be changed by management when deemed necessary.
Educational Requirements:
- High school graduate or equivalent.
- Must be able to communicate effectively in English, both verbally and in writing.
Certification/Knowledge/Skills/Abilities:
- Tact, diplomacy, and perception required in daily contact with insurance companies and patients making inquiries on patient account.
- Ability to use 10 key calculator by touch. Effectively process large quantities of money, ability to type 40 to 45 w.p.m. data section, data entry, and payment posting.
- Understanding of basic math including debits and credits for use in posting payments, charges, and adjustments.
- Understanding of insurance remittance codes to properly post money into system to effectively drive workflows.
- Required to work a 40-hour week schedule, Monday through Friday, 8:00 a.m. to 4:30 p.m., however additional hours may be required to ensure balancing before day end.
- Medical setting experience preferred, but not required.
Duties and Responsibilities:
- Accurately post electronic remittance devices, notifies senior staff or management immediately when not received by the designated time frame. Acutely aware of processing problems, gathers all pertinent information, and reports to next level of authority.
- Responsible for posting all cash and check payments, personal and insurance, accurately into our EHR using the correct posting/remit codes for proper WQ workflows.
- Calls insurance companies for questions on payments received if needed for proper posting.
- Responsible to review and resolve any posting of money applied to clearing accounts and bring any unresolved payments to Management for resolution.
- Writes corresponding receipts to each payment category and rings each batch receipt on the cash register ensuring that the correct payment category and code matches the transactions. Ensures that all receipts are retained for audit purposes including voided tickets.
- Records and deposits non patient cash. Reports all GL distribution to Accounting on a daily basis.
- Receives money from other service areas at assigned times. Follows set procedures to ensure accuracy in count, posting process, security, deposit, and audit trail.
- Follows set procedures in retaining, exchanging, securing, ordering, and balancing all money exchanges. Ensures that assigned forms and tapes are signed, dated, initiated and retained at each transaction.
- Pulls remittances from various websites as needed for check posting or balancing.
- Works with payors to set up to receive electronic remittances and payment via EFT.
- Following written instructions, quickly and accurately balances drawer money and receipts to register reading. Documents and reports any discrepancies to manager.
- Accurately completes register report and ensures register is cleared after verifying accuracy of transactions.
- Verifies accuracy of daily processing by ensuring that total monies, receipt totals, register totals, computer-posting report, and deposit total all equal. Corrects and re-verifies any posting errors. Scans in all checks for deposit and locks total deposit in a bank bag and locks in designated safe unit. Immediately reports any discrepancy to manager.
- Works with accounting on reconciliation issues for resolution.
- Cross-trains with other team members appropriate job tasks. Practices CQI by striving to improve assigned processes and working with other service areas on processing problem solving.
- Performs all other tasks/responsibilities as necessary.
