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WHY ITS? https://www.youtube.com/watch?v=0S4VzNpiMz4
Joining ITS isn’t just joining another company. It’s joining a vision, a family, a future. We have amazing benefits such as a Wellness program (which includes workout reimbursements and holistic rewards), health benefits effective the first of the month following date of hire, and competitive health and 401k benefits. ITS fosters growth opportunities and work life balance. We are growing rapidly and want you to join the journey!! Are you ready?! Apply now!
About ITS Logistics
ITS Logistics is a premier Third-Party Logistics company (3PL) that provides personalized supply chain solutions with an asset-based dedicated fleet, warehousing and distribution services, and a nationwide multi-modal asset-lite division. Founded in 1999, ITS Logistics operates daily throughout the U.S. and proudly offers unparalleled service backed by its strong family values and work ethic. ITS’ continued growth and increasing market share have been largely attributable to the Company’s client-first model and relentless pursuit in upholding its core values. ITS’ recent performance has been highlighted by its placement within the Top 75 for Distribution Services, Top 40 for Dedicated, Top 25 for Asset-Lite and Top 20 for Drayage Services, nationwide in 2021.
The Culture
Our associates enjoy a strong sense of teamwork, community, and career growth. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.
Position Summary
The Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.
Principle Accountabilities
- Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
- Assist in order processing, leveraging several different software platforms and methods
- Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
- Communication of inbound/outbound demand and unique client needs
- Working with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
- Providing consistent and professional communication to clients
- Understand and act in accordance with client contracts, perform basic billing and auditing
- Assist in maintaining documented standard operating procedures specific to your client(s)
Position Requirements
Requirements for this position include, but are not limited to:
- Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
- Excellent verbal and written skills (phone etiquette and fluency in English required)
- Must possess excellent problem diagnosis and resolution skills
- Strong work ethic and a positive attitude
- Ability to work with a high degree of autonomy
- Ability to manage the demands of multiple priorities simultaneously
The Compensation for this position is highly competitive and includes a comprehensive benefit plan with a matching 401k.
