Insurance Account Specialist

Looking to take your career as an insurance professional to the next level? Do you value exceptional customer service, and do you have a track record of delivering it?
Your role... 
We are seeking a passionate Insurance Account Specialistin the Pacific Time Zone who understands building client relationships and is committed to providing incredible service to our clients and customers. You will provide crucial support to our clients and our service delivery team by processing requests and responding to inquiries timely.
You will be.. 

• Builds relationships with the clients and insureds to support client retention and revenue growth. 
• Operate client systems and process insurance tasks (Certificates of Insurance, endorsements, quoting, etc.)
• Identify, create, and improve processes to complete daily tasks and get things done for your customers
• Collaborate with coworkers and supervisors to meet client needs and optimize turnaround time
• Thoughtfully and accurately handle questions and concerns via phone, chat, and email
• Provide excellent customer service in all interactions
• Collaborate with our diverse, global teams to meet client needs and accomplish tasks

• Living in Pacific Time Zone
• Property and Casualty License highly preferred. Or ability to study and successfully pass the Property and Casualty licensing exam for your state in the first 30 days of employment is required
• 1+ years insurance experience preferred
• 2-3 years customer service experience preferred
• Strong written and verbal communication skills
• Fluent in Microsoft Office products (Word and Excel)

• Remote working environment within the specified time zone.
• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

 
Your Compensation… 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $17.46-$30.29 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

About ReSource Pro:

ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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