Accounts Receivable Specialist

Job Description
YOUR MISSION (The Job Description)
The AR specialist will play an important role in reviewing and processing source data to provide accurate and timely entry to accounting systems and sub-systems. This includes (but is not limited to) Convention, Group, Special Event, Guest, Wholesale, and Travel Agency billing and reconciliation; applying payments; collections for all account types; resolving credit card issues for all account types (company and individual); credit card chargeback reconciliation; and all guest customer service issues after departure. The AR Specialist will be responsible for processing input data according to established accounting procedures, facilitating timely and accurate recordings. Notify supervisor of any potential discrepancies and assist with research and resolution of problems.
$20-$21 per hour.
Requirements
THE NITTY-GRITTY (The Essential Job Duties)
This role will work closely with A/R Supervisor to:

• Communicate with company personnel and customers to ensure account records are accurate and complete
• Answer customer's inquiries and assists in rectifying customer's problems
• Type correspondence, memos, file documents, etc., copies and distributes to proper recipients
• Review system documents for accuracy and completeness
• Responsible for billing and reconciliation for all non-gaming accounts types (i.e., Conventions, Groups, and Special Events, Guests, Wholesale, and Travel Agency/Wholesale accounts).
• Accurately apply all received payments, and update in established filing/tracking parameters
• Responsible for past due collections for all account types
• Responsible for commission and/or rebate payment processing for all account types
• Responsible for resolving credit card issues for all account types
• Respond to credit card chargebacks and reconciliation of chargeback accounts
• Enter revenue adjustments or settlements of outstanding balances
• Assist guests/customer with service issues after departure
• All other job-related duties and projects as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability create excellent working relationships across the group
• Collaborative approach with all departments
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Use a computer, keyboard, and 10-key or calculator
• Solve basic mathematical oriented problems
• Accurately follow established filing parameters
• Communicate effectively with co-workers, management, and hotel guests
• Accurately review, post, and audit relevant information
• Accurately accept and process verbal and written instruction
• Respond and quickly adapt to changing work situations and environments
• Ability to work under stringent deadlines and pressure
• Lift at least 50 pounds
• Follow all safety rules and regulations
• Operate a multi-line phone
• Must have proficiency and accuracy with adding machines and computers in addition to basic, functional knowledge of Microsoft Excel, Word, and Outlook. 6 months -- 1 year of applicable AR (Accounts Receivable) experience is preferred, not required

WOULD BE NICE TO HAVE'S

• Previous lodging management system knowledge is preferred (i.e. AS400/LMS, Opera, etc.)
• Functional knowledge of credit card transactions and applicable regulations is preferred
• Self-motivated team player with commitment to excellence and accuracy

THE WORKING CONDITIONS
Sitting for long periods of time. Long visual exposure to computer screen(s). Working both independently and interdependently depending on work tasks, projects, special initiatives. Possibly experience job related stress due to tight deadlines, demands, crisis management.
VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*