Account Manager

Our Pacific Aviation family creates an environment where, together, we can all succeed.

Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major airports from the West to East Coast.

We are looking for an Account Manager to service our client operations based out of SFO. This management role requires excellent organizational and interpersonal skills in addition to understand and manage the operational needs of an airline account.

Requirements

MAIN DUTIES

• Satisfy customer airline expectations.
• Liaison with client, upper management, company employees, vendors and government agencies.
• Direct and coordinate airline passenger service activities at terminal point located at the airport.
• Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
• Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues.
• Ensure the integration of technical and manual methods in compliance with contractual obligations.
• Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.
• Preparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff schedule.
• Participate in Quality Management system while proposing and applying preventive and/ or corrective measures.
• Ensure integration of new employees in the operation and participate in staff evaluations.
• Implement training programs and procedure as determined by airline or company management.
• Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.
• Implement corrective actions as necessary for non compliances identified in routine quality and safety audits.
• Report upon and discuss any discrepancies, errors or incidents with the station manager.
• Propose necessary methods for improvement and where necessary, ensure the monitoring of such methods.
• Complete an assessment of new hires customer service when OJT is finished.
• Complete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5

Skills required:

• Experience Required: 2-3 years in passenger and baggage handling service
• Experience Required: 3+ in airlines industry in supervisory position.
• Ability to work independently as well as collaboratively.
• Ability to communicate effectively through oral and written means.
• Ability to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective manner.
• Flexible to work rotating shifts including weekends and holidays.

Benefits

$66,650 annual salary

Medical benefits

401k with employer match

Paid Time Off

Holidays

Collaborative leadership team