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Form of workJob Description
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
Technomic is seeking a dynamic, qualified Account Manager to join our firm. We offer the opportunity to manage a well-rounded portfolio of clients across Technomic’s products and services. Account Managers are responsible for maintaining high levels of retention by driving the value of our programs to support our clients and their business needs. They are the key to managing our customers’ success.
Position Responsibilities
Our company is looking for a talented and experienced Account Manager. We need a self-motivated individual with proven experience and an outstanding track record in supporting and driving client engagement and maintaining high renewal rates. In this position, you will be responsible for overseeing a book of business across Technomic’s products and services, which are housed on our Ignite research platform (our leading SaaS platform for the foodservice industry).
The ideal candidate will have a track record of relationship management, customer success management, providing trainings and presentations, collaborating internally, and managing contract negotiations for renewals with existing clients. Candidates must be extremely comfortable with training, presenting, contact negotiations, and multi-tasking. Limited travel to clients will be required.
Responsibilities include managing client relationships with assigned accounts; providing excellent client service and communication, actively working to achieve high levels of retention through our renewal cycle including ongoing engagement with clients to our Ignite platform, managing and conducting business reviews, contract management, and trainings.
To be successful in this role, you must be able to partner and communicate effectively with internal departments as well as clients. This includes appropriate and timely responses, ensuring on-time completion of projects, maintaining accurate and timely reporting and being able to manage many moving pieces.
Qualifications- 3-5 years of sales, account management, customer success, customer experience or marketing experience preferred
- Bachelor's degree or above
- Strong communication skills (verbal & written)
- Strong analytical and problem-solving skills
- Ability to work independently, with team members, and internal departments
- Experience with client facing meetings and presentations
- Proven track record of developing and maintaining relationships
- Food service knowledge and/or willingness to stay current with industry and trends.
- Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
- Proficient in Excel; PowerPoint; Outlook
The salary range for this position is $57,375-70,000 based on experience.
This posting will automatically expire on April 10, 2024.
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
- Learning and development plan to assist with your career development
- 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
- Competitive Benefits with 401k match
- Paid parental leave
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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