Account Manager

"Remember, it All Started with a Sperm and Egg."

Launch your career at Medical Electronic Systems (www.mes-global.com), a trailblazer in fertility diagnostics and medical device technology. With our advanced, automated semen analysis instruments, we're at the forefront of reproductive health, empowering clinicians, and patients alike. Based in Los Angeles, CA, our dedicated team supports an extensive network of professional clients and at-home users throughout America, Canada, and Australia, ensuring excellence in sales, service, support, and training. Join us if you desire a career path that offers travel, professional growth in a recession-proof industry, and the chance to connect with leading experts who are shaping the future of assisted reproductive technology.

Preparing for 2024, MES is gearing up for a dynamic acceleration — expanding our product line, testing service, and customer support initiatives. We need a great Account Manager to join us as a cornerstone of customer engagement, tasked with cultivating and expanding relationships with key accounts, and establishing new ones. Your expertise will guide the strategic development of these partnerships, ensuring seamless integration of MES’s clinical analyzers and related products, while delivering sales support, training, and customer service at every step of the customer experience.

What Medical Electronic Systems Offers You:

• Competitive Pay with Room for Growth: Our new Account Manager will receive a solid base salary plus the opportunity to earn un-capped commission on sales.
• Bonus Potential: Quarterly and Annual bonuses are paid for meeting Goals, Stretch Goals, and Super Stretch Goals. All teammates share in a collective effort to hit well defined targets.
• Here’s to your Health: We provide top-level health and dental insurance plans - a firm commitment to your health, well-being, and peace of mind as an MES teammate.
• Investing in Your Future: Take advantage of 5% salary matching on 401(k) and Roth retirement plans through MES.
• Time to Replenish: Enjoy up to 4 weeks of paid time off (PTO) to rest, rejuvenate, and enjoy your time!
• Clear Career Progression: MES promotes from within on a consistent basis. We take great pride in watching teammates advance their carriers and thrive as the company expands.
• A Culture of Inclusivity: We’re not just a team, we’re a community that values diversity and inclusivity, understanding that it’s the diversity of our people that underpins our success, at every step of the journey.
• Cutting-Edge Environment: Embrace a role where innovation is celebrated, and creativity is the currency. MES is small enough to embrace ideas and evolve with new trends quickly, with the stability and profitability of an established organization.

Explore the Role of an MES Account Manager: Job Responsibilities

• Identify and cultivate new opportunities, working in tandem with the marketing team to drive growth and meet the company's strategic goals.
• Conduct on-site demonstrations, installation, training, and validation of SQA-Vision Semen Analyzer systems before and after the purchase, ensuring operational excellence and customer satisfaction.
• Facilitate remote demonstrations, installation, education, and validation of SQA-iO Semen Analyzer systems through digital communication platforms such as Zoom or telephone after purchase.
• Attain proficiency in all MES products to provide high-level clinical training and support to laboratories, enhancing their accuracy and efficiency.
• Diagnose and resolve sample handling, regulatory, and other clinical issues, providing expertise in the customer's existing methodologies to guarantee successful comparisons to SQA Semen Analyzers and other products.
• Craft and execute CRM analytics and strategies for comprehensive oversight of customer ordering patterns, service contract coverage, regulatory requirements, upgrades, new product offerings, and routine contact.
• Establish and nurture enduring, robust customer relationships, becoming a trusted partner for their ongoing needs serving as the primary contact for a portfolio of customers, supported by a team of MES professionals.
• Offer technical and clinical support in troubleshooting the MES product suite, ensuring effective problem resolution.
• Report on the status of Service Contract Coverage and Customer "Check-Ins" to management, providing updates on customer engagement and service quality.

Key Qualifications for an MES Account Manager:

• Availability for extensive travel (over 100 days annually), including international trips requiring a passport.
• Essential educational credentials include a bachelor’s degree, with a master’s preferred.
• Relevant professional background in healthcare-related sales and service, with a distinct advantage for experience in the fertility industry.
• Proficient in delivering persuasive sales and training presentations.
• Skilled in simplifying complex concepts for clarity and trust-building.
• Dedicated to ensuring customer comprehension of complicated medical devices.
• Proficient in digital communication, including email, Zoom, and phone sales and support.
• In-depth knowledge of SaaS and CRM tools such as Salesforce, and proficiency with Microsoft Office, Slack, Loom, and Monday.com.
• Ability to perform well under stress.
• Exceptional attention to detail.
• Strong organizational and time management capabilities.
• Comfortable working autonomously and within a team.
• Proactive, customer-focused approach with excellent follow-up, planning and strategy development.

Thank you for considering this exciting opportunity, and we look forward to hearing from you! Please check out the Medical Electronic Systems website @ www.mes-global.com for more information on who we are and what we do!